I had a stable of problems with my home, everything from finding holes in the walls hidden behind mirrors to electrical layout deviations that were never fixed, to having to take 20+ days off work to deal with deficiencies to trim, shower tiles, fireplace issues, countertop issues, cabinetry issues etc. Warranty department experience was horrid. Overall workmanship and attention to detail was horrific. Completely disorganized, service work was never available on weekends. I would have lost my job if I didn't work for an employer that allowed me to take as much time off as I did to babysit the "trades".
- Approximate cost of services:
- $375,000.00
- Company Response
Thank you for your feedback Mr Smola, we are so sorry to hear that you are disappointed with your home. We were aware that there were some issues with your countertops/cabinetry which were to be replaced. Unfortunately on the date that the replacement was scheduled the trade dropped the counter outside and damaged it. It then had to be re-ordered, the replacement had to be re-scheduled and this resulted in additional appointments. This was an unfortunate unforeseen error, which we can understand caused you stress and we do apologize. We do make special arrangements in order to fix items in the home, while home owners are not at home, so that home owners don’t have to take time off of work. We do appreciate however that some home owners prefer to be in the home to oversee the trades.
In regards to your other issues, we do have on file that our Warranty Team contacted you at your year-end to see if you were happy with your home and to ensure that any outstanding items are complete. We are only aware of one item which is scheduled for completion on October 6th. If there is anything further that you know of, please do contact warranty@parkwoodhomes.ca and we will look at getting this fixed right away for you.