Bought brand new from Langley less than 2 years ago, Onzen and Spa boy setup. When it was working, it was a great experience. That being said, we didnt use it often and the quality here is terrible for longevity. We've been trying to get our hot tub fixed for 4 months now, over 10 visits by 4 different techs and still having issues.
Pump 1 faulty,
Heating element corroded,
Constant leaks that cant be fixed by their tech crew,
Headrests falling apart,
This is all in less than 2 years on a brand new hot tub. Theres no follow up or communication with support to ensure your product is actually fixed, i'm having to constantly track them down to make sure the work is being done, and even then its not fixing the issues. Different techs showing up saying its different issues, I dont know what kind of training is being done but no accountability here. They are friendly enough on the phone when you call about the issue still not being resolved, and can fit in a tech to show up sometime in a couple weeks to attempt fixing the issue thats been there for months. No priority or urgency on resolving the matter.
I will never buy a hot tub again due to the headache of this and absolute waste of money. Wouldnt recommend Arctic spas to anyone.
- Approximate cost of services:
- $15,000.00