On May 22nd we contracted with Roofmaster to replace a residential roof. At the time we signed the contract, Roofmaster estimated that the work would be done between the middle and the end of June. Work began on July 8th. The job took three days. At the end of day one, the back of the roof had been stripped of old shingles, a waterproof membrane had been installed, and the roof partially re-shingled. That evening there were severe thunderstorms with a hard driving rain. The roof leaked and water entered the house and dripped on to the carpet. Not much water, maybe a litre or two at most but it was distressing nonetheless. I was upset that the roof leaked and I was not happy with the company's initial reaction to my concern. More senior levels in the company quickly and actively got involved which reassured me. Eventually, the work was completed and I believe that the work was done in a competent and professional way. I expressed my concern about the potential for leaks in the future. The company assured me that it stands on its reputation for reliability and quality and that any future leaks will be dealt with professionally and with integrity. In the end, I am a satisfied customer and I would be willing to do business with Roofmaster again.
- Approximate cost of services:
- $14,362.30
- Company Response
Hi Gary, Thanks for taking the time to write and re-evaluate your review. It's real unfortunate what happened and I am sincerely sorry for that. I'm glad you are willing to do business with us again, in fact I heard you've already called us for a quote on another property! Thanks for that and if given the opportunity I'm sure second time around the job would go seamlessly! Thanks again for your business. Kershan Bulsara