Rockbrune Brothers Ltd - Ajax

Moving & Storage
Ajax ON L1S 3T1
Write a Review
Write a Review

Recommended Professionals

80%(13 reviews)
99%(982 reviews)
98%(24 reviews)
80%(13 reviews)
99%(982 reviews)
98%(24 reviews)
HomeStars
Moving & Storage
Rockbrune Brothers Ltd - Ajax
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Rockbrune Brothers Ltd - Ajax

Average customer rating:
9.2 10 (173 reviews)

Sort by

Private User
Private User
0 reviews Toronto, ON
10/10

Moving to Minden Hills

Awesome job again. Very easy to work with. Made sure everything was safely delivered to the correct room

Approximate cost of services:
$2,200.00
Was this review helpful?
Company Response

Good afternoon Ruth (Sue),

We're happy that you choose us to move for your family again and are glad to hear that you were pleased with how this move went as well.

Thank you for the kind review.

May you all make many new memories in your new homes!
Have a great day :)

Rockbrune Bros Ltd.

Private User
Private User
Private User reviews Toronto, ON
8/10

Moving Down East

Rockburne Movers were very easy to deal with even through the pandemic. Although I haven't had time to review all my items, I'm sure I have everything I'm supposed to have

Approximate cost of services:
$4,000.00
Was this review helpful?
Company Response

Good afternoon Sarah,

Thank you for choosing us for your long distance move and for the great review.

We hope you make many more new memories in your new home!
Have a fantastic evening
Rockbrune Bros Ltd.

Susan Roberts from Ajax
Susan Roberts from Ajax
7 reviews Ajax, ON
1/10

Don't bother getting an estimate, it is meaningless

Got an estimate from Rockbrune Brothers movers and the actual cost of the move came in double the estimate. They ignored our instructions on what size of truck would navigate the long driveway and sent a huge truck which couldn't do the driveway and a smaller truck which then was loaded up and unloaded into the larger truck. This went on for double the amount of time the move should have taken. No point in getting an estimate. No followup until I did it with the company, several calls, then an offer of a small amount of money as a "good faith gesture". I have no good faith for Rockbrune Brothers Movers.

Approximate cost of services:
$6,200.00
Was this review helpful?
Company Response

Good morning Susan,

As per our previous conversation we're sorry and understand your frustration but during your estimate with the Relocation Consultant you advised that when using our smaller truck (straight truck) there wouldn't be an issue with getting up your very steep driveway which we did provide the day of your move but it turned out that it couldn't get up the driveway after all so we had to use a smaller shuttle truck to transport your goods from the house to the bottom of the driveway into the straight truck which caused the time to go over your estimated time. Communication was given with you both the day before your move (as we call to do a COVID-19 screen call) and also the day of when dealing with the issue. We're sorry that you feel the amount of good will gesture wasn't a large enough amount for you but something is always better than nothing in my opinion.
We have learned from this experience and know now moving forward (should we come across a situation like this again) what to do.

May you make many more new memories in your new home
Have a fantastic weekend!

Rockbrune Bros Ltd.

Private User
Private User
0 reviews Newcastle, ON
10/10

Movers

This is the second time in 7 years that we have used Rockbrune Brothers to move us from one home to another. We were as pleased the second time as we were the first.

The crew arrived early and were very polite, friendly and professional. They took great care with our household goods, however, there was one small item that did get damaged. A quick call to the office and a brand new item was located, ordered and replaced within days.

Hopefully, we won't have to move again, but if we do I will certainly use Rockbrune Brothers and I definitely recommend them.

Approximate cost of services:
$20,000.00
Was this review helpful?
Company Response

Good afternoon Bernard & Linda,

We're so glad to hear how pleased you were with your move and also happy that you choose us again for your second time around! We do apologize again for the damage of your mirror but happy we were able to find you a new one in return.
Thank you so much for your amazing review and recommendation.
May you make many new memories in your new home :)
Have a fabulous day!
Rockbrune Bros Ltd.

Private User
Private User
Private User reviews Toronto, ON
8/10

Very fast, knowledgeable movers

From our consult to our move day, Rockbrune provided efficient communications and professional services. Would recommend!

Approximate cost of services:
$900.00
Was this review helpful?
Company Response

Good afternoon Christine,

We're glad to hear that you were please with the services we provided to you for your move.

Thank you for your kind review and future recommendations!

May you make many more new memories in your new home!

Have a great evening
Rockbrune Bros Ltd.

Private User
Private User
Private User reviews Oshawa, ON
10/10

Great

Great service, zero complaints. Typically with movers you expect there to be damage or misplaced items, delays, etc.. The crew were TWO HOURS faster than expected and even did not round up to the nearest hour when billing. Expected window was 9am-3pm, crew arrived early at 8:15 at the old house and were pulling away from the new house just after 1PM. This ended up saving us nearly $400 which we did pay it forward to the crew. No damage to walls, hardwood floors or contents.

Approximate cost of services:
$1,500.00
Was this review helpful?
Company Response

Good afternoon Greg,

We're so happy to hear how well your move went and how efficient the crew was during the load and delivery.

Thank you for your amazing review!

May you make many more new memories in your new home!

Have a great evening
Rockbrune Bros Ltd.

Private User
Private User
Private User reviews Courtice, ON
10/10

Move out and contents to storage

Very helpful office staff and movers on site were great too. Very busy time with covid and all but they were able to accommodate.

Approximate cost of services:
$3,000.00
Was this review helpful?
Company Response

Good morning Scot,

We're please to hear that you were happy with how both your local and long distance moves went. We look forward to providing you with our services again once you're ready for your storage household goods to be delivered.
Thank you for the kind review!
Happy house hunting and we look forward to hearing from you soon :)

Have a fantastic weekend!
Rockbrune Bros Ltd.

Private User
Private User
Private User reviews Whitby, ON
10/10

Moving house

We had 4 guys to move out of our house and move into another . They worked very hard to make sure nothing was damaged. They succeeded in moving an extremely heavy piece of furniture with minimal damage.

Approximate cost of services:
$1,900.00
Was this review helpful?
Company Response

Good afternoon Helen & Fred,

We're happy to hear how please you were with your move.

Thank you for the great review!

May you make many new memories in your new home

Have a great day
Rockbrune Bros Ltd.

Private User
Private User
0 reviews Whitby, ON
10/10

Moving between towns

This was my second move in seven years, for which I hired
Rockbrune Brothers. The company provided 4-person crew and two moving vans. Just like the team which handled our move 7 years ago, this one worked very efficiently, was very careful in handling our possessions and politely responded to our every request. They fully adhered to the quoted price and there were no surprises when it came to making the final payment. My daughter, who is a real estate agent, always recommends Rockbrune Bros. to her clients, and I have no hesitation to do the same for anyone looking for a reputable, experienced moving company.

Approximate cost of services:
$2,800.00
Was this review helpful?
Company Response

Good afternoon Robert,

We're so glad that you choose to come back and have us provide you with our services for your move again. We will definitely let all the guys know how appreciated you were for their efficient and careful work and also their great attitudes while on the job.
Thank you for such a remarkable review and the future recommendations from both you and your daughter.
May you make many more new memories in your new home!

Have a fantastic day!
Rockbrune Bros Ltd.

Private User
Private User
0 reviews Toronto, ON
10/10

Recent move

Always use this company, on time, accommodating, very efficient. ,polite and Do a great job

Approximate cost of services:
$1,000.00
Was this review helpful?
Company Response

Good afternoon Susan,

We're so glad to have you as one of our repeat customers and to know that you're always happy with your moves! Thank you for your kind review.

We hope Andrew makes many more new memories in his new home.

Have a fantastic weekend!
Rockbrune Bros Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rockbrune Brothers Ltd - Ajax

Rockbrune Brothers Ltd is a long time family run business. Ajax Local Moving We understand that even a local move in Ajax can be stressful. That's why we want to take the pressure off of you and deal with all the small details. Its time you got an affordable move ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Moving & Storage pros in Ajax?