Park's Furniture

I ordered in total $11000 worth of furniture from Park's Furniture; however, in the invoice they send me there were 3 mistakes on the furnitures I ordered, namely wrong furniture invoiced etc. I had to call them numerous times to get it corrected, so there were some back and forth involved. On the plus side, the furniture was good value for its price. I would recommand for the values, but not the staff's efficiency.

I went to many Furniture stores looking for exactly what I wanted but I couldn't find anything I thought was great quality in the price range I was looking for. Also I wanted to customize something just for my space but I knew that would be a pricey option. I found not only a quality piece of furniture made in Canada but it was also very affordable. I compared prices elsewhere and knew I was really getting a good deal here. I heard not so great stories and great stories about this company but you really do need to check it out for yourself. I'm so glad I went in there because my sectional is awesome and I got it for a fraction of what another store wanted AND it's a made in Canada product with is a huge bonus for me and my family. It was worth the wait I am definitely recommending my friends and family to start here first.

I was looking everywhere for a loveseat and sofa that would match my common room and Park's Furniture was my place. They had a marvelous staff who did not pressure myself into buying at all. The prices on all of the furniture were stupendous and there were so many options to make a selection of. I would highly advocate any person looking for new furniture to start at Park's.

Not an appealing exterior. Went inside and was mistified. Thought the prices were a joke. NO. You pay 375 ONCE and get an amazing discount. YES! All the sales staff are interior decorators. BONUS! Got a young lady to help me with my living room, dining room, and bedroom sets and am awaiting the delivery. Delivery is a seperate cost but I don't mind because the prices are amazing. I highly recommend this place.!

went into parks bought the membership bought 2 sets washer & dryer onsale member price 512 a set when they came I got 2 dryers
phoned them they said the washer & dryer are in the same box nope just dryers called again they said they would look for my washers
2 days ltr they tell me I only bought dryers? uhhh no I came for a set
the flyer said set? same day the tell me this they changed there web page to cover there mistake !!!! drew me in with advertisment

PS i sat with the manager while puchasing & she said this a great deal
and then they scammed me too bad really liked the place too
please ask alot of questions about what your getting there cause they will take advantage of you

Parks overtly misadvertises their selection. Their website has thousands of products. However every time I have asked for a product they tell me it is not available. When I questioned why it was still on the site, they tell me that they will take it down, but months later, all of the products that I was told are no longer available are still there! Interesting when I bought my first piece of furniture along with the $375 membership, they did not mention this! In fact they told me to just look on line and tell me what I want to order. Yes, they have good prices, but they are misleading what they have in order to make you buy the membership.

My husband and I purchased a living room set from Parks Furniture about 14 months ago and the back frame of the couch snapped. We have not been ruff with the couch. I called Parks to tell the what happened and the woman who I spoke to first laughed at me and then proceeded to tell me that I was her 3rd call today complaining about broken furniture and that it was my problem not hers. What great customer service! I will never go back there again!

In Nov. 2011, we ordered a three piece set and were told after Christmas it would arrive. I called on Jan. 6 to see if it had come in and it had been there for two days. Delivery to our area was already booked so my in- laws offered to come from St. Catherine's and follow us back to Kitchener. On Jan. 8, we picked up our set and upon unwrapping it, saw it was the wrong facing chaise and loveseat. I understand mistakes happen and my complaint and poor review is due to the customer service, or lack there of.

- Called to inform them of this on Sun., my partner asked to speak to the manager, Patrick, who was unhelpful
- Spoke to sales rep, Lore, she asked if we could bring it back; i explained how my in-laws came to help; delivery from Park's that was booked was coming to our area on Tues., I suggested they could come by and get it on their way back to Hamilton - she said she would call me on Mon. to let me know
- Mon. Jan. 9, no phone call; I called after work to speak to her, she was off; receptionist incredibly helpful and set the pick up time for me and told me new stuff was ordered
- Tues. Jan 10, spoke to Lore, she said we would get new stuff (already knew this), and delivery would cost half price, $50... Why should I have to pay for their mistake? I asked to speak to the manager, she said it wouldn't help and he's hard to get a hold of
- Wed. Jan 11, called and spoke to Patrick, he asked if I purchased something from Canadian Tire/ Home Depot, would I expect them to come get the wrong item (odds are I would have purchased the wrong item, not them ordering the wrong product) so no I would return the item... He was very rude and defensive; I've worked in retail and I have never heard a manager speak to a customer like that.... He also said that Park's DID ME A FAVOUR, by picking up the wrong couch (they wanted it back in pristine condition to sell again, the sooner it was out of my house the better it was for everyone). I told him how Lore said she would call me and she wasn't even at work on Monday, he said everyone needs a day off... My partner and I work six days a week, on rotating shifts, SUNDAY WAS MY DAY OFF, and I spent it driving to Hamilton and moving furniture, only to unload the wrong stuff. He said the $50 delivery charge was reasonable due to the price of gas, and their budget does account for accommodating errors within the company.... I'm fully aware of the price of gas because I filled up to come down to Hamilton, took my in- laws out for dinner to thank them for coming down... Why is my hard- earned money not important here? I asked him to refund my money for the couch until the new one has arrived.... To date, no refund....

Park's may offer cheaper prices than its competitors but do not think you pay for customer service and do not expect it because you will not receive it.

Park's Furniture's customer service has worsen in last one year. The salespersons are not only very very rude but they also don't have any knowledge of any product. Membership of $400 plus is not worth. Now a days most furniture stores sell Ashley products for the better price and customer service than Park's Furniture.