Laurysen Kitchens Ltd

Kitchen & Bathroom - Cabinets & Design
Ottawa ON K2S 1B9
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Reviews for Laurysen Kitchens Ltd

Average customer rating:
7.5 10 (70 reviews)

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Diane Gross from Winchester
Diane Gross from Winchester
3 reviews Ottawa, ON
0/10

New Kitchen worn out after 7 years, 2 New bathrooms still ok

They have a huge selection in their show room. But, 7 years later, my kitchen is showing premature wear to the point of needing to replace the counter tops already because they were not sealed well at the seams and have lifted and separated. Anything and everything seeps into the seams and gets stinky and it's disgusting. The cabinet doors are mostly all warped. I contacted the manufacturer and they said it's pretty much my fault and they didn't offer any help or solutions. As if 7 years is the end of life for their products?! I do not recommend!!

Approximate cost of services:
$35.00
What could this company do to improve their services?
In their responses to others, I noticed Laurysen doesn't take accountability for their pitfalls and delays. They blame others as they blamed myself as well. They should be more accordable with their clients.
1 of 1 people found this review helpful.
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Company Response

Dear Diane, I am sorry that you misunderstood my response as lack of caring. I answered your questions in a clear, concise manner and I have offered to speak to your builder as well as come to your home on the letters that were forwarded to my attention in private. I look forward to helping you resolve your issues and await a date and time that best works with your schedule.

Anne & Robert from Ottawa
Anne & Robert from Ottawa
1 review Ottawa, ON
10/10

Kitchen Renovation

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Thank you for the good work! We love our new kitchen, and we appreciate your commitment to your customers and friendly service. Our designer, Wael Bakr, and the rest of the Laurysen team were a pleasure to work with.

Approximate cost of services:
$27,000.00
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Company Response

Thank you for these kind words, we enjoyed working with you and appreciate your positive comments. Giuseppe

Boris Bogatirev from Ottawa
Boris Bogatirev from Ottawa
1 review Rockcliffe, ON
0/10

Kitchen Renovation

We've order a kitchen renovation in December 2013 which included cabinetry, glass and coutertops. The cabinetry was delivered and assembled in early February 2014. The countertops were delivered over a month later and the glass is not yet installed as of late April 2014.
Some of the cabinets that were delivered were damaged and taken back for repainting in February and they still not installed back as of late April 2014.
The quality of the product is also not phenomenal, hence the many cabinets that needed repainting.
Overall very poor project management and very poor quality. I do bot recommend using this company, unless of course you want your kitchen renovation project to take half a year

Approximate cost of services:
$32,000.00
2 of 2 people found this review helpful.
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Company Response

Dear Boris,
At the present time we are working with our suppliers to rectify your situation and complete the project to your satisfaction. We apologize for the delays and we are working to complete the outstanding items in as timely a manner as possible.
Sincerely,
Giuseppe

Dan from Whitby
Dan from Whitby
1 review Whitby, ON
0/10

Kitchen Installation

A $million kitchen turns to a joke in terms of Customer Service delivery.
From the start there were delays. Panels missing and then once panels arrived panels displaying faults that had to be taken away and sent back to us several times......For the money the kitchen should have been installed by the end of May 2013 in its entirety....and here we are almost May 2014, still in a pissing match with no one from Laryssen calling us back directly.....to satisfy us why there have been delays and why when panels were removed on this last occassion they were sent back without repair ....we've gone from being very happy about our initial purchase to very dissatisfied with the quality of workmanship and non-existent Customer Service....what a way to not stand by your product!

Approximate cost of services:
$50,000.00
2 of 2 people found this review helpful.
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Company Response

Hello Dan,
It looks like you were dealing with one of our dealers for installation, but I am sorry to hear your experience wasn’t a good one. From my files it looks like everything is signed off and approved. If there are any remaining issues please give me a call at our head office in Ottawa: (613) 836-5353.
Sincerely, Giuseppe Castrucci

RAM
RAM
2 reviews Elgin, ON
0/10

kitchen with cabinet inserts

Horrible service. Kitchen arrived after 3 months with missing parts. Have been waiting for one month for various pcs of hinges, touch up paint, filler panels, wrong dishwasher panel etc. Many phone calls, emails with many empty promises. I am on my own to finish.

Approximate cost of services:
$12,000.00
3 of 3 people found this review helpful.
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Company Response

Hello Wendy,
I am sorry that your experience was not a positive one.
I invite you to call me (Giuseppe Castrucci) at our Ottawa head office: (613) 836-5353.
Giuseppe

Nikki Lee from Gloucester
Nikki Lee from Gloucester
1 review Gloucester, ON
9/10

Kitchen, mud room, powder room Reno

My husband and I were impressed from the start with Laurysen. We met with June with some ideas of what we wanted and things we hated about our current kitchen and mud room. June turned our space into a beautiful, functional, instinctive space. She worked with us to make functionality a reality in our 80's kitchen.

We had hired a general contractor who was familiar with Laurysen. He had nothing but good things to say about them. Their timelines for production and delivery were accurate. Their installation went smoothly.

Our only hiccup happened a few weeks after our reno was complete. Our quartz countertops had been installed and the installer neglected to properly seal the under-mount sink. Water had leaked, unnoticed, to the cabinet below and caused a large area to swell and bubble. After a few calls and emails to the company that did the counter installation, I contacted Laurysen. They sent someone out to properly seal the sink right away and made sure we were happy customers at the end of the day.

And we are.

Approximate cost of services:
$30,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you Nikki! We really enjoyed working with you, and are glad we could make sure you were taken care of.
- Giuseppe

Jeff Dodge from Ottawa
Jeff Dodge from Ottawa
1 review Ottawa, ON
10/10

Kitchen Reno

After we wore out our first Laurysen Kitchen after 21 years of hard use, we returned for a complete Reno. Wael, our designer, was outstanding! Part designer, part diplomat, he worked through everything including suggesting paint and backsplash tile. He made multiple trips to help us with countertop and tile choices. We love the changes he made to the original layout and the suggestions he had to address our contemporary look in our 90+ year old house. Others have complained about the installation but our installer Dave Forbes was nothing short of amazing. The most fussy and particular craftsman you'll ever meet. Can't say enough about what a great job he did in our not-so-square kitchen. Joe, the service-tech who came by to finish off a few odds and ends was also a real professional. We love our new kitchen.

Approximate cost of services:
$25,000.00
0 of 1 people found this review helpful.
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Company Response

I am so glad your second Laurysen kitchen experience was another positive one! I will pass on your kind words to Wael, Dave and Joe - it always makes our day to hear that we made people happy.
- Giuseppe

Pina DiNardo from Nepean
Pina DiNardo from Nepean
1 review Nepean, ON
10/10

New build

We hired Laurysen Kitchens to design and build all the cabinetry in our home. Caroline was my go-to designer. She personally came on site to help design our spaces.
Our beautiful cherry kitchen is everything I had envisioned and is now a reality. It is a conversation piece for first time guests to our home.
The mudroom for our family of four children is masterful. A locker for each child, plenty of hooks for coats, hoodies and ball-caps; drawers that hide away hats and mittens; cubby holes for whatever shoes you can think of; and plenty of uppers for boots, gym bags and school bags. Organized and functional, every mothers’ dream!
Laundry is no longer the dreaded task of the past. Plenty of room for laundry baskets, sorters and a place to fold.
Our bathrooms are beautiful and our Klozets by Laurysen are efficiently divided.
Laurysen Kitchens has gone over and above our expectations. Everything was completed on time with no "surprise" extra charges. We are truly pleased with all the cabinetry in our home and they are now on task to create the man-cave of my husband’s dreams!!!!
We highly recommend Laurysen Kitchens!!!

Approximate cost of services:
$1.00
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Company Response

Many thanks Pina! We loved meeting you, and we're so glad we helped make your home more organized and harmonious! - Giuseppe

Lorraine from Ottawa
Lorraine from Ottawa
1 review , ON
10/10

Ensuite Bath Remodel

Knowledgeable, Friendly, Family Run, Quality, Team, Fun!
Caroline C and her team created a new vanity and storage unit for our new remodeled ensuite. Installer was awesome and even made a piece of trim casing for the floor to hide the air space as the floor was not totally level. We now have a beautiful and functional oasis.

Thank you to Caroline C and Laurysen Kitchen Team

Approximate cost of services:
$2,000.00
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Company Response

It feels great knowing we could help improve your space. Thank you for your kind words, Lorraine! - Giuseppe

mamma to twins in Gloucester
mamma to twins in Gloucester
2 reviews GLOUCESTER, ON
10/10

wall unit

Another fabulous job by Laurysen Kitchens! We used them a year ago for 5our kitchen and decided to use them again for our wall unit for our family room. Once again the service and quality was exceptional! I can't wait to use them for pur bathrooms next year! I highly recommend them.

Approximate cost of services:
$5,000.00
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Company Response

We enjoyed working with you again, and look forward to getting started on your new bathroom! Thank you! - Giuseppe

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Laurysen Kitchens Ltd

Laurysen Kitchens Ltd. is a renowned family-owned company specializing in the design, manufacturing, and installation of high-quality custom cabinetry and kitchen solutions. Established in 1970 by John and Adri Laurysen in Ottawa, Canada, the company has grown from humble beginnings into a leading player in the kitchen industry.

With a commitment to excellence and innovation, Laurysen Kitchens blends traditional craftsmanship with modern technology to create timeless, functional, and aesthetically pleasing kitchen designs tailored to meet the unique needs and preferences of each client. Driven by a passion for customer satisfaction, Laurysen Kitchens prioritizes personalized service, attention to detail, and superior craftsmanship in every project. Their team of skilled designers, craftsmen, and installers work closely with clients to bring their vision to life, ensuring a seamless and enjoyable experience from concept to completion.

Throughout its decades-long history, Laurysen Kitchens has earned a stellar reputation for reliability, integrity, and exceptional quality, making them the preferred choice for homeowners, builders, and designers seeking top-tier kitchen solutions. Beyond their commitment to craftsmanship and customer service, Laurysen Kitchens also prioritizes sustainability and environmental responsibility in their operations, sourcing materials responsibly and implementing eco-friendly practices wherever possible.

With a legacy of excellence and a dedication to exceeding customer expectations, Laurysen Kitchens continues to set the standard for premium kitchen design and craftsmanship, enriching homes and lifestyles one kitchen at a time.

CATEGORIES
Kitchen & Bathroom - Cabinets & Design, Basement Renovation, Bathroom Renovation, Builders, Carpenters, Framing, General Contractors, Home Additions, Home Office Renovation, Kitchen Planning & Renovation, Trim and Moldings, Renovation Advisors, Condominium Renovations, and Historical Restoration
PRODUCTS
Kitchens, Bathrooms, Closet Organizers
SERVICES
Design, Manufacture, Service and Install
STYLES
Contemporary, Transitional, Classic
SPECIALITIES
Production, Semi-custom & Custom cabinetry
WEBSITE
https://www.laurysenkitchens.com/
YEAR ESTABLISHED
1970
NUMBER OF EMPLOYEES
130
MEMBERSHIPS
GOHBA, CHBA, NKBA, CKCA, Ottawa Chamber of Commerce, West Carleton BIA
WRITTEN CONTRACT
Yes
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