Lock Surgeon

Locks & Locksmiths
Edmonton AB T5S2G2
Write a Review
Write a Review

HomeStars  >  Locks & Locksmiths in Edmonton  >  Lock Surgeon  >  BEWARE of hidden costs and bad customer service!!
danielss in Calgary
danielss in Calgary
2 reviews Edmonton, AB
0/10

BEWARE of hidden costs and bad customer service!!

Not worth the time!!!
I had been looking for a new lock system for a business.
Had 3 companies come out and give me an estimate.
Not only did Lock Surgeon come out the highest, they also didn’t tell us or say on their website that they charge $150 just to come out to do an estimate for a project. The other companies did not charge for estimates and they were much lower in price for the same work.
I called them when their service guy was asking for payment for the estimate and Rita on the phone was NOOOOOO help, basically told us that people are concerned about money they should ask on the phone and they do not tell people this because it is our problem and if we wanted to know we should ask.
Sorry but I just built a new business and spent over $400,000.00 doing it with tens of estimates and I was never charged for estimates from plumbers to electricians, to mill workers, a complete build from ground up. AND if they did charge for coming out there would be some indication.
Sorry but I think your backwards and you should inform people before you send out a estimator that there is a charge of $150, and he was only there for under 10 minutes.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
Was this review helpful?