There are two sides to this story... The bad part and when it got worse. We hired the company Greenlane based on a chance meeting at a general third party. The owner Dave spoke to my wife and made many serious commitments ...time of the job... Materials to be use.His foreman on the job was Alex and I think this job was way over his head.... They went about ordering material , bringing big machinery to do the work. They never listened to my wife's plan and mostly did the job on a whim part of the task was to solve a grading problem that cause a small leak in the basement. They attempted to fix the crack... And a new $11,000 wooden deck was built over the spot they fixed. The owner Dave was hardly at the site leaving the job to Alex... Too inexperienced. Dave did show up one day with a bobcat and removed 8-10 inches of soil... Why I don't know. After the strange and wet winter the removed area became a lake and the water trying to drain from the backyard had no where to go except the basement.... Yup from a small problem to a much larger problem... Crazy. The job was promised to be finished last year (2013)... They cleaned up took all the remaining interlock that was order... How much? I don't know... They took it. We tried to get their insurance to fix the basement problem they caused... Nope. This was the relationship that I hope no one ever encounters... It is going to cost us $27,000 to fix their mistakes... Lesson learned.. Watch out for these guys.
- Approximate cost of services:
- $100.00
- Company Response
Thank you for posting a review. We are sorry that you feel the way you do. We are surprised by what you now claim and must state that, yes, there are two sides to this story. Yours and ours. There is an obvious difference of opinion regarding this job and what has transpired. Underlying problems started 2 weeks into the project, just after signing the Contract which clearly set out Progress Payments, when you began claiming financial difficulties and that you would have to sell your car collection and cash in your inheritance to pay for the project. These comments continued throughout Phase I but progress payments continued. At the end of Phase I in the Fall, you came out and informed the work staff on site that you did not have any more money to pay, leaving our final payment unpaid. As of January (2014) we were “the best” landscaping company. In late winter, you requested a meeting but the owner had to cancel due to the flu. Back and forth correspondence and a subsequent meeting did not resolve anything. At the beginning of May, we offered the services of an independent Mediator but you refused. We wished to resolve all matters in an amicable manner, to preserve our relationship and to complete Phase II, including the signed-off Extras. To back up the work that has been provided by Greenlane, we are offering a ten (10) year Guarantee on all Labour and Material. Conditions are that we complete the project and all outstanding Invoices are paid. Greenlane has been in business for over 25 years and stands by its work and will continue to do so. Again, we extend the invitation of a Mediator to you and hopefully you will partake this time. Please contact us in order to move forward.