Gardens Of Distinction By Kirkpatrick

Landscape Contractors & Designers
Brampton ON L6W 1K9
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HomeStars  >  Swimming Pools, Spas & Hot Tubs in Brampton  >  Gardens Of Distinction By Kirkpatrick  >  Pool Installation, Landscaping and Stonework
Steve in Brampton
Steve in Brampton
4 reviews BRAMPTON, ON
8/10

Pool Installation, Landscaping and Stonework

Swimming Pools, Spas & Hot Tubs review in BRAMPTON

We hired Don to prep the site for a Hydropool swimspa installation. This included digging a hole as the pool would be installed half in-ground, pouring a concrete pad, installing a retaining wall to form a crib for the pool, installing stone facing around the pool, installating stone patio and walkways as well as final landscaping (garden beds, trees).

Although hampered by the weather and heavy rains (which I fully understand), he was delayed but got the work done. We were very happy with the look of the finished product ... it came out better than we expected as we love the Stone-link product that Don recommended.

The only problem we had was that the depth of the hole was slightly miscalculated so the stone surround does not come up to the edge of the pool as we had originally discussed. He had to improvise with wood skirting which we are not really happy with. Don has offered to change the skirting to a stone coping so we are discussing that with him now.

Other than that, everything has held up well except for some settling of the stonework around the pool. Although it took a long time, Don was out to fix everything up and it looks as good as new now.

Approximate cost of services:
$30,000.00
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Company Response

Steve,

I am glad that you are happy with the project, and now that we have replaced the wood skirting with stone, the hot tub looks better than ever. If there is anything else that I can do for you, please let me know. Thanks again, Don.

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Steve in Brampton
Steve in Brampton
4 reviews BRAMPTON, ON
0/10

Pool Installation, Landscaping and Stonework

Swimming Pools, Spas & Hot Tubs review in BRAMPTON

Hired Don to prep the site for a Hydropool swimspa installation. This included digging a hole as the pool would be installed half in-ground, pouring a concrete pad, installing a retaining wall to form a crib for the pool, installing stone facing around the pool, installating stone patio and walkways as well as final landscaping (garden beds, trees).

Don sold us on the fact that he would be on-site to supervise ... but he was not there a lot and the crew doing the work seemed very junior (except Murray who was awesome).

Although hampered by the weather (which I fully understand), he was delayed but got the work done. However, he miscalculated the required depth of the hole so the stone surround does not come up to the edge of the pool as we had discussed and agreed with him. He had to improvise with wood skirting which we are not really happy with. He completed the stone surround and patio, re-sodded and installed some planting beds. Everything looked good when he left.

The following spring, things started settling (a lot) leaving the stone walkways (mostly around the pool) and step to the pool sinking into and heaving out of the ground. Numerous phone calls, emails, etc. over 2 years saying he would be out to fix it but nothing. I finally got tired of dealing with him as he simply stopped answering or returning my numerous calls. I finally sent a registered letter detailing concerns but no response. Considering legal action at this point.

2-Year Warranty means nothing if he doesn't stand by his work or word. I would not recommend him to anyone.

Approximate cost of services:
$30,000.00