Initial sales and kitchen counter top installation went well. Backsplash has been a nightmare. Issues with product which are then compounded by phone calls not being returned and appointments not being kept. Management has been confrontational and not supportive...as I write this, a representative is now 75 mins late for an appointment to review the problems after not showing up for an appointment earlier this week....there was no phone call to let us know they were going to miss that phone call. The counters are great but follow up service is terrible.
Final Comments: The manager eventually made it to our home and agreed that the issues we had raised, were legitimate and that they would repair. It took a few more weeks but they did some a crew back to the house to finish the job. The good news is that Granite Transformations did come through and completed the job to our satisfaction and within their estimate. We are very satisfied with the end product and have had several positive comments from neighbours and friends who have seen it. They do provide a good product...it is unfortunate the service along the way was a little painful.
- Approximate cost of services:
- $6,000.00
- Company Response
Thank you for your business and your updated comments showing we did finally come through for you. I do apologize for the inconvenience and delays. Effective the new year we have rectified the internal problem that resulted in most of your issues.
Greg