I had been looking at several companies to replace furnace and AC for my parent's place and having met with several companies, I ultimately decided to go with Spring Home because I sensed they do it right and can do the best job overall.
Most other companies offer the same brand/models and was able to provide a lot of information using technical terms and even attractive pricing; but I just didn't feel convinced that they can offer the same peace of mind.
I was impressed with the knowledge and insight by Cy when he looked at the current installation and offered options that were appropriate based on need and budget. While their pricing is not the lowest they were competitive with other highly reviewed HVAC companies.
The crew that came were on time and did a good job preparing and cleanup post-installation. When we wanted to discuss the placement of the vent pipes, Gary was able to offer options that didn't compromise the performance while still able to address our concerns. He also offered to relocate our humidifier so that we no longer have to duck to access the laundry sink. This was just one of the little things that I realize that I had made the right decision.
So far the furnace has been running well and my parents are very happy and are very satisfied with the experience.