Spring Home Heating & Cooling Systems Inc

My wife and I recently moved to Toronto from BC. A few weeks ago, we decided to upgrade our heating and A/C. I contacted 3 companies and arranged for quotes from two. A quick look at HomeStars convinced me not to bother with the third. In the end, we selected Spring Home Heating.

The experience, from beginning to end, was pleasant. It was nice calling Spring Heating and having my call answered by a company employee who lives here in Toronto. One of the other companies uses an American call centre, while the other was difficult to connect with and sounded as if it also used a call centre. When I called Spring, Cheryl answered the phone and was able to answer a host of questions about the company and its services. Cheryl put me in touch with Cy who recommended that I do a diagnostic first to ensure that the A/C really needed to be replaced. I then called Cheryl again, who booked a diagnostic for my A/C and assured me that any fees from that call would be applied against future purchase.

Kevin, the Spring Heating service technician arrived on time and quickly found that the A/C was completely empty of refrigerant. He said the unit could be repaired, but seeing the unit used an older, expensive refrigerant we decided to upgrade. We had already obtained one quote so had a good idea of what our choices and costs would be. At this time we had not yet made up our minds about which company to use. So, we contacted Cheryl and arranged for a meeting with Cy. Again, it was nice having my calls answered quickly by people who live and work here in Toronto.

Cy arrived as scheduled and spent a couple of hours with us talking about the furnace and A/C we already had and about units that might better fill our needs. Cy recommended slightly larger and more expensive units than the competition, but the reasons for his recommendations were completely logical. I asked about an even more expensive option, but Cy assured me that the larger unit I asked about would not be needed. Cy also said that the smaller units suggested by the competition would work well, but would not be as efficient. Cy also caught a few things that I knew about, but that the other company had missed. Small things that would have added to the cost and that had to be done for a proper install.

Anyhow, we selected the Lennox Elite XC14-024 A/C and Signature SLP98UH furnace and less than a week later Tiger and Wilson arrived with the units and a stainless steel liner for my water heater. Tiger and Wilson were polite, efficient and took any concerns I had about the installation very seriously. The install was not an easy one and the two worked through 35 degree heat to get the job done and done well.

Originally, Cy said we might have to place the A/C in a different area that would have impeded any expansion to our garden and deck. I spoke to the crew about the location and after a few measurements and a bit of tree pruning, Tiger and Wilson were able to position the new larger A/C unit in the same location as the failed unit. They were also able to direct the furnace intake and exhaust stacks away from our narrow driveway and towards the fence on the opposite side of the house. Losing any driveway access was not an option and the crew came through to make us happy.

The install took all day at the end of which Tiger and Wilson did a great clean up. The only thing that was not perfect was a silicone caulking seal around the new stainless steel chimney liner. The seal is good and will block out any rain water but it isn’t pretty to look at. But then, who else but me would ever look at a caulking seal. The Spring Heating crew did a great job!

Cy also recommended a duct cleaning company. Their crew was also excellent. I will try to write a review about that company as soon as I get a chance. I can honestly say that Spring Heating is great company, does great work and gives advice you can count on.

To Kevin, Tiger, Wilson, Cy, Cheryl and the crew at Spring Heating: Thank you for a great experience.