Spring Home Heating & Cooling Systems Inc

On October 17th my furnace was shut down due to hole in the heat exchanger. I called Cy and we had an EL296 installed on October 19th. I choose Lennox because my brother, who has been a furnace repairman for over 25 years, highly recommended getting a Lennox furnace. Tiger and Randy did the install and both were very pleasant to have at the house and they did a good job. Cy was great at getting the paper work completed quickly and getting our installation to be a priority as a result of us not having a working furnace. My review of Cy as our salesman is 10/10. He took the time to follow up after the install to make sure we were happy. My review of the installers themselves is 10/10 and 9.5/10 for the installation. I have given the installation 9.5 instead of 10 because while using concrete and caulking to seal up an old pipe hole and seal around the new pipes the outside brick wall was splatter with both concrete and caulking, not a big deal, I will clean it up in the spring. The second reason for the 9.5 is one of the bricks in the wall now has a hair line crack in-between where the the two holes were drilled for the air intake and exhaust. This is a risk anytime you drill into a brick wall. I did not mention either issue to Cy during his follow up call because overall I would give the sales and installation team 10/10. Great job guys I highly recommend Spring Home. Now for my review of the Lennox furnace. So far I would give the EL296 a 9.5. The only things negative I can say so far is I have not been able to get the humidity in my house over 30%, maybe that is the right % for December 13th or maybe I am not setting the levels correctly. The only other thing I can say negative about the furnace is the fan has a high pitch noise that I can hear when it is on. It's not the fan noise that bothers me but the high pitch. With that said the furnace is considerably quieter than our old furnace. Overall based on 2 months of use, I would recommend the Lennox EL296. My brother's recommendation of Lennox carried a lot of weight in our decision process because he works on all different types of furnaces as a repairman and could tell me which brand offers the best value over many years of service.