We replaced our 24 year old builders furnace and A/C system this past summer. After reviewing the scorecards of the multitude of contractors that do this type of work, we short listed and obtained quotes from three.
Cy's presentation on the options available was informative rather than pressure selling. He listened to our requirements, and identified alternatives. He provided the technical reasoning behind his selections rather than salesperson's opinion. Based on his knowledge, we had the confidence to select Spring Home. They were not the lowest cost, but we wanted a reputable and knowledgable dealer that we had the confidence in that they would be around well after the sale.
The entire installation process was handled with the utmost of professionalism. I was advised by personal phone call well in advance of the planned installation date. Again, the day before the installation I received another phone call to confirm they were coming. On the day of, they arrived right on time.
Prior to installation, tarps were palced on all of our hardwood floors and into the basement. The crew was friendly, communicative, and thorough. They completed the installation and testing, and provided a short training tutorial on use of the advanced thermostat.
I had ordered a Merv 16 filter originally, but the 10 was installed in error. When I phoned back to advise of the error, Cy personally came over with the correct replacement filter the next day.
The entire sales and installation experience with Spring Home was top notch and I would not hesistate to recommend them for your HVAC needs.
- Approximate cost of services:
- $8,000.00
- Company Response
Hi Tom, Thank you for the detail review especially from an engineer which is also very thorough in your research and questions. I am glad that we met your expectation for the workmanship and I am happy that the brand I suggested also delivered the performance since your dad was suggesting different make. take care..