Arpi's Industries Ltd

Arpi's signed me to a PM contract this year and I couldn't have received better service. All of the scheduling and billing is completed electronically and is simple. The tech was fantastic and did a great job!

I called to have my furnace tuned up for the winter. I was told that the technician would be at my house around 4:00pm. I received a call from the technician at 4:00pm telling me he was on his way. When Leon arrived he was very organized and efficient, he explained what he was doing and when complete went over everything I needed to know. I will call Arpi's for all my heating and cooling needs.

I had recently moved into a new house and knew that the furnace was on it's last legs, I had the usual three quotes with the last gentlemen from Arpi's suggesting I head to Costco due to the rebate Costco would provide. At Costco Arpi's salesman says get the executive membership as you'll be getting money back next year. With rebates and comparison to like furnace makers, I saved over $3,000. I also was apprehensive about the air conditioner by Lennox - it is extremely quiet and am glad I purchased it because Calgary is hot enough to warrant one :)

URSA is a non-profit organization that works directly with individuals with developmental disabilities and brain injuries. We have been working directly with Arpi's since 2012. They complete all our plumbing and HVAC needs for all our residential group homes.

I just wanted to say how much I truly appreciate everything Arpi’s does for URSA. We had an emergency incident at one of our group homes this morning and your staff have been incredible in dealing with the situation and being quick with solutions and completing repairs.

Also, Vern came directly on-site to ensure everything was okay.

We can’t thank you all enough for always going above and beyond for URSA and ensuring the safety of our clients is #1.

Please extend my sincere thank you’s to Chad B., Vern S. and Ren.

Thank you,

A father and son team came to our house last week to replace our 40+ year old furnace, hot water tank and install air conditioning.
They were on time, very courteous and took the time to explain everything and answered all of our questions. They protected all our floors, everything was installed neat and tidy, very well done, they took the time to stay late enough to explain all the hand over documents and operating very well.
Having been a home owner for 20+ years, we have had work done for various items in these homes and this was by far the best experience with the best installers we have ever had. Wish every consumer experience could be like this one.
Thank you! Well done!!!

needed a furnace repair on a 2 yr old unit that Arpi's had initially installed. happy with the work but not with the price charged for labour. $125 for diagnostic and another $466 for replacement of 3 parts (parts were covered by warranty). tech was here for 2 hrs and even factoring in another 1 hr for travel time amounts to almost $200 per hr which is unreasonable in my mind. had expected maybe $100 - $125 an hour. unfortunately did not get a quote for labour before work was done. arpi's mgmt was not open to any reduction in the charge.

I've used Arpis for furnace maintenance, duct cleaning and major plumbing for more that 15 years. This past year I had them in for furnace maintenance as usual and the tech decided to clean the condenser pump. When we turned on the furnace 4 days later for the first time, the pump burned out. A different tech came and replaced it for several hundred dollars more. I called the manager who promised to look into it within 2 days and he never called back. Good job arpis, you lost my business and all future referrals.

I called this morning . Spoke to Avery . Very pleasant and help full . I had Jacob arrive less then a hour after I placed the call . He showed me exactly what problem was and the cost . He was very professional, friendly and has outstanding customer service . I will highly recommend your company in future . Thank you for everything most of all getting my house warm again . Cheers . Shelly

I used Arpi's to come in and do maintenance in January on a furnace in a home I had just purchased. In the first visit they were able to diagnose a noise / problem with the blower fan and replaced the wheel, as well as replacing the motor capacitor which they said was out of spec. It was an expensive repair but I wanted everything brought up to spec. About 4 weeks later the furnace completely failed when I called them they asked me to wait 2 days for a repair because they wanted to ensure they sent the same technician as last time in case he had made a mistake. I was okay with this and we used space heaters for a few days, but then a different technician came so it made me feel like they were just giving me excuses to delay me. They then told me I needed a replacement motor which we paid for, again another expensive repair, but it happens. When I had a look at all of the parts that had been replaced, all of the service fees I realized that the pricing was quite out of line. Something like replacing the motor capacitor was a 5 minute job (I removed it and swapped the old one in myself when my heat died to see if it would help) and a $20 part (I later bought a spare to have on hand) and they charged me over $120 to complete this during the service visit I had already paid for. When it came time to do a new water heater and AC I decided to go with another company I found here on HomeStars and have been much happier with them. I also had another incident with an emergency plumbing leak and called Arpi's first, they told me it would be a few days to get a plumber out, so I was able to find the same company that did my AC / Water Heater and they were able to get me out someone same day at the emergency rate which I was happy to pay. Arpi's in my experience could get it fixed, but the value wasn't on par with other providers and response time wasn't what I needed.