The Temperature Guys No Longer In Business

The technician (Darren) called to confirm his arrival time, which was good. He seemed to think I would be impressed with how fast he could remove/install a new tank. He estimated 30 minutes. Speed doesn't impress me, a good job does though. I asked him to put the drip pan under the new one and set it close by. He was quick to have it installed and asked me to sign the paperwork and rate him on his performance, so I said I should at least look at his work first. Good thing, he'd forgotten to put the drip pan under it. So he had to completely drain the new tank and disconnect lines to do that. I mentioned that I could see his emphasis was on hurrying and that as an equipment technician myself, found that hurrying doesn't always pay off, he apologized and added that it wasn't the end of the world. So he did get the pan under it, and again wanted me to immediately rate him on his paperwork from 1-10. I gave him 8 and he seemed offended by not getting 10, which he didn't deserve. Didn't invite me to check it first, more interested in just rating him. On my job, we let customers rate us by leaving a card, and do it whenever they want. He had a sarcastic comment as he left which confirmed that while he might do 7 installs a day as he said, there was still room for improvement in customer relations/doing it correctly the first time. From a technical standpoint, I could easily have done this myself (it isn't rocket science) but hauling the old one upstairs and to the dump wasn't worth the hassle. I would not hurry to get him back but other technicians there are maybe just fine. He cleaned up after himself okay, just needs a bit of attitude readjustment. This was installed through Home Depot purchase.