Is this your business? Receive leads and respond to reviews. Claiming is easy and free. Claim this business

Fresh Home And Garden

Gazebos & Sheds
Toronto ON M5H 2N2
Write a Review
Write a Review

Recommended Professionals

84%(15 reviews)
98%(27 reviews)
98%(86 reviews)
84%(15 reviews)
98%(27 reviews)
98%(86 reviews)
HomeStars
Gazebos & Sheds
Fresh Home And Garden
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

0%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Review for Fresh Home And Garden

Average customer rating:
0 10 (1 reviews)

Sort by

Michael GS in Moore Park
Michael GS in Moore Park
4 reviews M4 T, ON

First Review

0/10

Patio Umbrella

I purchased a very high-end hardwood and sunbrella market umbrella from Fresh Home & Garden which snapped in half 8 days after bringing it home. When I went to return it I was told by the store's co-owner that they don't warrantee this product even though I was not told this at the time of purchase, nor is it indicated anywhere on the receipt. Furthermore, they told me the umbrella would not break under normal use, so I must have caused the damage. No offers to contact the manufacturer on their part, no suggestions as to how to correct the damage...zero help. This is the type of lackluster, 'customer is never right', laissez-faire customer service that is sending people away from independant retailers in droves and over to big box stores where they know their money is safe.

Approximate cost of services:
$450.00
What could this company do to improve their services?
Independant businesses live and die based on how they treat repeat customers. It is basic sales & marketing knowledge that it's much easier to sell to an existing client than to gain a new one. Treat customers with respect and dignity rather than disdain and attitude if you want to survive.
Any advice to offer fellow homeowners facing a similar project?
Yes, go to Costco - you'll pay 1/2 as much and you can return merchandise without any attitude.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Gazebos & Sheds pros in Toronto?