Air Solutions

Heating & Air Conditioning
Whitby ON L1N 2B7
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14%

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Reviews by rating (past 12 months)

Reviews for Air Solutions

Average customer rating:
6.1 10 (39 reviews)

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John in Oshawa
John in Oshawa
1 review Oshawa, ON
0/10

Gas Fireplace

A very classless company. I ordered my fireplace (Top Vent) and also ordered Stone for the wall enclosure. When the Fireplace arrived they had ordered the wrong Vent Pipe. I had to wait for the correct one to arrive. A few days after ordering the stone we found a different stone that we liked. I went to the store to explain that we had found this new stone. I asked them to change my order. They said that they could not order the stone that I wanted. I then wanted to cancel my stone order and go somewhere else. The stone had not even arrived and they refused to give me back all of my money. I paid $800 for the stone. They would only give me back $600 even though the order had not even arrived. DO NOT TRUST this company.

Approximate cost of services:
$3,600.00
1 of 1 people found this review helpful.
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Company Response

We apologize for your dissatisfaction with Air Solutions unfortunately we were unaware of your concerns as you have not directed your complaint to the office. Please understand that it is company policy to take a deposit for all custom work as the dimensions or materials are not stock items and must be special ordered for each customer. Once an order is placed it is very difficult to change or cancel the order, especially days later, without penalty. Air Solutions does not manufacture or stock stone, any canceled order is subject to a restocking or cancelation fees from the supplier. Air Solutions would certainly like the opportunity to address your concerns, please call the office at your earliest convenience; we would be more than happy to assist you in finding resolution.

Bob in Toronto
Bob in Toronto
2 reviews ,
10/10

Furnace & A/C

Just purchased a new furnace/ AC from Air Solutions after calling a few local contractors over the weekend with no heat. Air Solutions was the only company that answered and showed up. I was suprised that most other HVAC did not return my call and the remaining few others called after the weekend. These guys are truly "24 Hours" on duty. Thank you. Bob

Approximate cost of services:
$8,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to write a review. We are happy to hear that we were able to help you out in your time of need.

James in Pickering
James in Pickering
1 review Pickering, ON
10/10

Tankless water heater and Fireplace

Beautiful showroom!We were pleased with the staff assistance in finding the right products for our home. Excellent communication, project completed on time by experienced technicians. I would highly recommend Air Solutions. J.

Approximate cost of services:
$8,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you for the review. We're happy that you love our showroom just as much as we do.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Air Solutions

Air Solutions helps bring more comfort to our customers’ homes by providing them with high quality Cooling and Heating products and services. Our core offerings include: Gas Furnaces, Air Conditioning, Tankless Instant Water Heaters, Designer Gas Fireplaces, and equipment Repairs and Services. Our teams possess technical excellence and a great ...
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