Air Solutions

Heating & Air Conditioning
Whitby ON L1N 2B7
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Reviews by rating (past 12 months)

Reviews for Air Solutions

Average customer rating:
6.1 10 (39 reviews)

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Gary
Gary
1 review Oshawa, ON
10/10

A/C Furnace and Ductwork

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Purchased a furnace/ AC and ductwork for our rental propriety to replace an old radiant bowler system. The the staff and sales person were outstanding. They kept a good line of communication with the tenants and myself during the 3 week period. The installation was also deemed excellent by the Enbridge representative that came to turn on the new gas installation. I am also having a tankless water heater installed at my house soon. I would highly recommend Air Solutions. G R

Approximate cost of services:
$18,000.00
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Company Response

Thank you so much for choosing Air Solutions to replace your HVAC equipment in your rental property. We look forward to installing a tankless for you in your own home. Thank you for your kind words and patronage.

Fred
Fred
1 review Oakville, ON
10/10

New Furnace!

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We needed to change our furnace, we found air solutions on the internet. They responded to us very quickly. The very next day we had our new furnace and have rebates on the way. Because of their good work we will use them again.

Approximate cost of services:
$0.00
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Company Response

Thank you for choosing Air Solutions and taking the time to review the company! Should we be of service to you in the future, please let us know, we look forward to assisting you again.

Stephanie
Stephanie
1 review Bradford West Gwillimbury, ON
10/10

Humidifier

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We had Air Solutions install our new humidifier. The technician arrived on time. He was friendly and advised us of a problem with our ductwork and fixed the issue at no additional cost. We will use air solutions again for all our heating and cooling needs

Approximate cost of services:
$0.00
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Company Response

Thank you for your patronage, we look forward to assisting you again in the future.

Jacob
Jacob
1 review Hamilton, ON
10/10

Done in 4 hours!

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

My furnace quit working over my Christmas holidays and Air Solutions was able to squeeze an installation in on the day before New Year's. I am not sure how they managed it, but everything from start to finish was done in about four hours! And my home was nice and toasty warm in time for my New Year's Eve party. I can't thank the boys enough!

Approximate cost of services:
$0.00
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Company Response

Thank you for choosing Air Solutions, we are glad that we could be there to assist you in your time of need. Thank you for your kind words, the boys will be pleased to know that their competance is appreciated.

Josie
Josie
1 review , ON
10/10

Thanks Air Solutions...and Jake!

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

My husband was away on business and wouldn't you know it, the furnace breaks down! I called Air Solutions and they sent out the service guy in less than 3 hours. It was a bit of a tricky fix, he was back and forth exchanging parts and trying a couple different things, He really gave it his all. It turned out that it was a tricky little electrical problem that was tough to catch, but a new board fixed the whole thing. I really appreciate the effort that the technician took and the time he spent, any other company would have given up long before they found the problem and just told me to call back when it is happening, but not Jake, he stayed until the problem was totally fixed. I couldn't be more impressed with the dedication and workmanship. Thanks Air Solutions

Approximate cost of services:
$0.00
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Company Response

At Air Solutions we know that sometimes it can be difficult to diagnose electrical repairs and thankfully we have a wonderfully patient and capable technician who understands that too. We are glad that Jake was there to help you get up and running again. Thank you for thinking of Air Solutions first.

Leo
Leo
1 review WHITBY, ON
10/10

Furnace & A/C

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Last week I bought a furnace and air conditioner, it was set to be installed on Monday and on the Friday before, I came into the office to talk to Steve about my air conditioner. I wasn't sure it was exactly what I wanted, so Steve came to my house to go over some options and I chose a 16 seer instead of the 13 seer that I had already ordered. I also added a humidifier to the order. Even with all of these changes late Friday afternoon, the boys were still at my house to put in the furnace and air conditioner on Monday morning. Even though I had made changes to the order, Air Solutions was somehow able to manage the changes without putting a hiccup into the schedule. I can't tell you how relieved I was when Monday came and all the equipment was there - I was going on vacation and this was the last thing I needed to get done before I left. It would have been a shame to have to wait until I returned just to have the air conditioner put it, luckily I didn't have to worry about that. The boys were in and out by early afternoon and they even swept my furnace room floor when they were done because they were worried about some metal shavings from the ductwork changes. And the ladies in office even handled the rebates for me. Thank you for making everything worry free from start to finish.

Approximate cost of services:
$0.00
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Company Response

It was a pleasure to be able to assist you with your rebates and make the necessary changes to ensure you are completely satisfied with the equipment you purchased. It is an expensive investment and Air Solutions wants to make sure that the equipment purchased meets the specific requirements of your home and wallet. Thank you for your kind words.

r holloway in Whitby
r holloway in Whitby
1 review Whitby, ON
0/10

heating airconditioning unit plus fireplace

OMG OMG, run as fast as you can from this business!!1 We were sold the project by the sales man Mitch. We gave our $6000,00 deposit and they were scheduled to start last week.
We waited for them to show up and about 10:00 a.m. we called to ask where their guys were? They said our job had been post pone'd till March 1.
No one even called us to let us know or we would have cancelled, which after realizing that no one could do it, because Mitch the sales person, the installer, quit so we asked for our deposit back. The owner Steve gave us a cheque which when we tried to cash but the funds were not in their account.My husband went back to their show room on Hopkins and asked again how we were going to be paid? Steve persuaded him to give him 1 more chance and said they would show up Monday with everything. He promised over and over again we would not be disappointed again!! Monday came and again no show all day until Steve at 4:00 p.m. with a fire place and a few parts for it! No where near $6000.00 worth of materials. No one came to install anything!!!
Again we have been told that someone will show up in the morning, and believe you me we are not holding our breath!!!!
I have in all my years in business, as well as doing home renovations been so disappointed by a company. The stories, the excuses......We do not know how this will turn out but it has put all our worker's, plumber's dry wall guys on hold as well as a huge financial loss thus far.
Help Me Rhonda's Interiors

Approximate cost of services:
$12,000.00
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Company Response

Air Solutions takes pride in providing their clientele with quality workmanship and customer service. Apologies were extended for the miscommunication/misunderstanding regarding the installation schedule and Air Solutions offered several resolves to the customer's concern; full refund of the deposit without restocking fees, proceeding with the installation within a convenient time frame for the customer, and making the technicians available upon the customer's request to ensure a timely completion of the installation. Unfortunately the consultant sold the customer a fireplace that was not compatible with the installation requirements and an alternate unit with modifications was to be supplied that would meet the requirements; the components were on back order from the manufacturer causing the fireplace installation to be put on hold. The remaining HVAC equipment on the contract was installed a in a timely manner; when the installation was to be fully completed, the customer refused to be present for the scheduled appointment with the technician who waited at their home for well over an hour. The customer refused to allow Air Solutions to complete the installation and attempted to hire a secondary installer to complete the installation/inspection, then continued to call the manufacturer stating that Air Solutions was refusing to complete the work, followed by providing partial payment for the work completed and then canceling the cheque. Air Solutions would like nothing more than to complete the installation and be paid for the services rendered; it is difficult to coordinate completion when the customer avoids appointments, tries to hire an Air Solutions installer on the side to complete the job, refuses to schedule, and cancels payment. When you are ready to let us Help You Rhonda, please contact the office to make arrangements at your convenience.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Air Solutions

Air Solutions helps bring more comfort to our customers’ homes by providing them with high quality Cooling and Heating products and services. Our core offerings include: Gas Furnaces, Air Conditioning, Tankless Instant Water Heaters, Designer Gas Fireplaces, and equipment Repairs and Services. Our teams possess technical excellence and a great ...
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