Classic Fireplace and BBQ Store

We had classic install a fireplace in our previous home and were very satisfied with the work. When we moved recently we had Classic Fireplace come to get the gas fireplace serviced and up and working and get a bbq hook up done. Could not have been happier. Stephen from Classic provided outstanding service and support you just don't find these days with other companies. Would highly recommend!!

Five years ago we hired Classic Fireplace to replace our wood burning fireplace with a gas insert. That was a totally positive experience and we continue to enjoy our unit. This fall Steven came for a routine servicing. Steven considerately called to let me know that he would be slightly later than the scheduled appointment. In actual fact the delay was very minimal Steven was knowledgeable, efficient and professional. And just as importantly, as a representative of the company he was positive, cheerful and personable. From this company you can expect both a superior product and excellent customer service.
Highly recommended!!

We visited the Whitby location when we wanted to replace our wood burning insert with a gas model fireplace. We dealt with Jennifer Cherry and found her very knowledgeable and helpful in choosing the right model for our home. The installation was completed within two days which included the removal of the wood burning insert which must have weighed a ton. The two installers were excellent and took all precautions and left our home clean.
P.S. We visited this location awhile back as we were having a problem with our barbecue and Jennifer told us what to do so that is why we came here when we were going to purchase a gas fireplace.

From the professional help with the selection process to ensure the right product for our home to the impeccable and timely installation...5 Star service from start to finish! I would highly recommend this company!

We wanted to convert our unused wood-burning fireplace on the main floor with a gas insert fireplace, and also build a new direct vent gas fireplace in the basement. We visited Classic Fireplace in Ajax. Lori was very helpful in demonstrating the different products and their options, and helped in making our decision. We selected two Valor models. Dave helped put together the order, with all the needed vent pieces and components. During construction and venting to outside, we needed a longer vent piece, and Dave personally delivered the part to our home within a few hours. A good experience. Very good and friendly service, and we are very pleased with the product. We would recommend Classic Fireplace to all our friends.

We had contacted a number of companies quote on changing our wood-burning fireplace to gas. Due to the shape of the fireplace all the quotes were excessive & messy except for Classic Fireplace. They resolved all issues & did a great job for a very fair price. Excellent company, excellent staff!

amazing service, from store staff to install staff and Alan at Mantel Vision. These folks are pro's at what they do. We are so pleased. Our new fireplace is a great addition to our home and we are ready if we have another power outage now.

I had this company come and give me a quote on a gas fireplace. I had asked to have the mantle made of reclaimed wood. I even gave them a name of a company in Toronto that could probably supply it. I wanted them to make contact because I don't know the specs. The rep didn't give any indication that it would be a problem. He didn't indicate extra costs. I have given them a deposit of $1000 towards the work. I never heard from them in several weeks so I called them. The person that took my call was extremely unhelpful. They hadn't even called the company. (said I didn't give them the number). Now its a problem. They never called. Very poor communication. Would not recommend them.

I had a challenge where my expectations were not met on a gas fireplace repair. The owner reached out to me and made it right. Overall the work got done and I am happy with the service. Unfortunately, there are a lot of dishonest people out there who make companies act in a less trustworthy way towards their customers. In this case the owner was quite reasonable with my concerns and help make the experience much better. I would recommend using this company.

Had visited several fireplace centres for information and suggestions on an upcoming project to replace existing fireplace with gas insert. Jack was very informative and most helpful. Was not overwhelming or pushy and made sure that he covered all of the pros and cons with each style that I was looking for. The shop has a nice layout in which to see the different styles of fireplaces and they have a wonderful selection of traditional and contemporary styles. Very pleasant to deal with.