Classic Fireplace and BBQ Store

Our 20-year-old Valor fireplace insert had finally given up and we wanted a replacement. I contacted the Classic Fireplace and was so impressed with the company. They answered all my questions, came to the house to measure and gave me various options for the new insert. The installation was quick and very clean and we have been enjoying the fireplace ever since. I would HIGHLY recommend their services to everyone.

The finish on the trim of our Valor fireplace doors was starting to chip off, however we were informed it was well past the warranty period for our 2018 model and the cost to replace the whole door unit was ~$1K. Despite being over the warranty, Bruce at Classic Fireplace went to bat for us with Valor and got them to approve a warranty claim for this door defect even though fireplace was >5 years old. Classic came out to install the new doors quickly and without issue, and we couldn't be more pleased with the service from end to end provided by Bruce and Classic Fireplace!

Edward and Steve expertly guided us through the whole process. We deeply appreciated their professionalism along with their very personal touch as they served us. We look forward to referring other people to them whenever possible. We absolutely love the finished product!

Needed help with my remote control. Karen and Nicole saved the day!
Karen came over and showed me how to change the batteries at the end of the day on the last day before Christmas break. This is not the first time that Classic Fireplace has been very helpful to me. Cant be more grateful!

We recently purchased two new gas fireplaces from the Scarborough location and have been thrilled with the quality of sales and installation.
Bruce was terrificly patient guiding us through the purchase decision and even talked us into going with a smaller more appropriately sized and of course cheaper unit for our den.
Our installers Adam and Brad did an amazing job tearing down two old monster fireplaces, installing the new units and then framing and finishing the new units. They were extremely professional.
We couldn't be happier with the end result.

The knowledge and service at Classic Fireplace is stellar. I wanted to switch out my gas fireplace for electric and have a new mantle and built in shelving with the new surround. Edward and the team at the Scarborough location was amazing during the whole process, and the millwork done by Adam was top notch. Would highly recommend them!

We have had fantastic service with Edward at the Scarborough store. He is knowledgeable and asks all the right questions in order for us to make the best product decision. When we needed our fireplace serviced, Shawn came out to our house and we were very pleased. He called to let us know his arrival time, was very clean and respectful. He also provided us with great tips on keeping our units running smoothly. Thank you!

Have used Classic Fireplace in the past for the installation and service of our gas log. We decided to have custom fireplace doors fabricated to keep out winter drafts when the fire was not on. The fireplace is over a hundred years old, not your standard hearth opening and a challenging step design on the surround. So not an easy job to design, fabricate and fit doors into this unusual hearth. We were delighted with the outcome and Terry at the Ajax store was outstanding in his understanding of our unique needs and his and his follow through from concept to installation. Now that the cool weather is here we can attest to the fact that drafts are gone and our living room, in fact our house is now more energy efficient. Thanks Classic Fireplace.

Previously, I used Classic to supply a 20 foot natural gas hose and replace the 10 foot hose on our fire table. I hadn't used Classic previously and didn't know what to expect.

Karen, in the service department was extremely helpful and easy to communicate with and she set up the appointment.

Chris and Matt were assigned to do the work. They let me know when they were on their way, showed up on time, did their work and explained what they were doing.

At the time they mentioned they serviced a number of gas appliances and indicated they had a cleaning/health check service for fireplaces. I was impressed with their work and the company in general, so I arranged with Karen for the guys to come out and check our 20 year old gas fireplace.

Again, Chris and Matt let me know when they were on their way, showed up on time, did their work and cleaned up after themselves. They explained what they did, the tests they performed and the associated results.

I had a very positive experience on both occasions.

We purchased a Napoleon Phantom Prestige 500 Gas Grill with gas installation in June and we absolutely love it! First off thank you to Edward for his amazing customer service, knowledge, and recommendation! Edward was able to provide us with options according to our needs and definitely got the perfect fit. From entering the show room to setting up the delivery and installation, Edward exceeded our expectations with attention to detail. Thanks for making this a great experience!