Haven Home Heating and Air Conditioning

Thanks to Jett B. for providing excellent Furnace and Fireplace maintenance. I now feel comfortable that I can rely on this equipment as I head into the winter months. Jett was courteous and professional throughout and also friendly. I would welcome Jett again for another inspection. Thank you!

Excellent customer service. Friendly, courteous and punctual. Kenn was an awesome technician, who explained everything in terms you can understand. I would highly recommend.

Our service technician, Kenn (with two Ns) was professional, polite and friendly. He explained the condition of our aging furnace, and presented us with the different possibilities, in terms of service plans. Kenn was careful and thorough and we would welcome him to our home to do more work on our furnace/AC unit in the future.

Maintenance program. The service man Glenn was a joy to have here. He did a fabulous job and if I give them 630s I would. He was very efficient and pleasant to work with. My thanks to Haven for a job well done.

Heat pump and electric furnace annual check up. Tech was personable and answered any questions I had.

Kenn did good job,very thorough even finishing the air conditioner in the rain . Harry

I recently had the unfortunate experience of dealing with Haven Home while purchasing a new A/C, furnace and hot water tank and getting duct cleaning done. The short version is that this company caused water damage to my basement after the install, continually tried to avoid responsibility and made the customer pay for their very costly mistake. I go into more details below if youd like the full story. Please do not use this company!

We went with Haven Home even though they were the most costly quote we received because they had great reviews, we decided to throw in duct cleaning to make sure we started with a clean slate. When the technicians came for duct cleaning they were very nice and detailed which was wonderful, but they walked through out house with their boots on before laying carpets and left a mess by every vent and register since they didnt clean up after. A bit annoying, but oh well a quick vacuum fixed that.

Two weeks later we were scheduled for a two day install for a furnace, A/C and hot water tank. The technicians came in, put the carpets down, cleaned up after themselves. They finished the job in a day, which was apparently planned at the office level unbeknownst to us, and a bit annoying because my partner took time off work to be available, but once again small inconvenience. I get a call the next day that the mixing valve was not installed on our hot water tank and asking to schedule the technicians to come back and install it. Once again need to book time off and considering we had booked the install over a month prior and it was an issue with it being back ordered it feels like we could have been informed before this point.

However all seemed great until we went down into our finished basement that night. I noticed the nursery had water coming up from the floorboards. I went and got my partner who immediately checked the sump pump in the utility room. There was about a half an inch of water through the whole room and the sump pumps (we have multiple in case one fails) were unplugged. As soon as we plugged them in they kicked on and we frantically spent the next hour using every towel we had to mop/push the water into the sump hole and soak up the water that was coming up through the floors in the nursery and hallway. We called family and friends to borrow any dehumidifiers and fans we could and set them up to dry as much as we could and hopefully limit any mold issues. The bottom of the walls were also wet. Once we did that I called the 24 hour call centre who couldnt really help me other than passing the message along. The next morning Chelsea called me and told me that their technicians didnt unplug the sump pumps and asked to see pictures of the damage. I sent her pictures and videos. She then emailed me to ask if the water damage was caused by sump pump failure or the water came from another location. I explained the above story and confirmed that no it was the sump pump being installed. She then called me to suggest I go through my home insurance, and when I told her that it was due to the sump pump being unplugged and that I felt like they were trying to dodge responsibility and was implying we were responsible she told me she wasnt, but these installers say they did not and they never make mistakes. I told her were all human and make mistakes, but she was adamant. I was told she would approve a $200 mold assessment, but she wasnt sure about all the other stuff. I was asking for my floor to be replaced and the first couple inches of the damaged walls if there was mold. I just wanted my basement returned to the condition it was in before they arrived. I was told the technical manager would call me on Tuesday after the long weekend. They sent service master out who told me floors and a few inches of the walls would need to be ripped up. Got a call a few days later that they would not cover anything and Id be on the hook for the thousands of dollars of damage because it was my word against theirs. Suggested I go through my home insurance to go after their insurance. Horrible customer service. Now I need to take more time off and let things get worse while I contact and wait for my insurances decision.

Recently A service tech from Haven Home attended my home to hopefully diagnose and repair a problem with my AC unit. After a very thorough diagnosis by the tech it was determined I needed a valve in the furnace replaced. I requested a quote from the tech and after some time on his tablet he advised the job would cost $879.00 incl. tax and labour. He stated the job would take approx 3-4 hrs to complete. I advised him to go ahead and get the part required and make the repair. Shortly after the tech left I received an email from Haven Home. It indicated the price was now $1223.81 a difference of $344.81. I called the Haven Home office to enquire. I spoke with a lady there about the discrepancy and after being put on hold for a few moments she returned to the phone with very little explanation for the price increase but did acknowledge the price the tech quoted as being on file. I cancelled the repair. This sounds like an old " Bate and Switch" routine to me. To be fair the tech and the lady at the office were nothing but pleasant and respectful. Clearly the problem is farther up the management chain. This company has lost my trust and any further dealings would be very difficult.

Had a warranty call with furnace and had Jake respond punctually and resolved issue quickly and proffessionaly . Much appreciated! Thanks Haven.

HomeHaven installed a gas water heater today. I have used them for various installations over the past 20 years and they have never failed to provide service from the quotation, through to scheduling advice, and installation.