Haven Home Heating and Air Conditioning

I called haven home for a quote to replace a Garage Heater in my workshop, Sales came and quoted me $10000, I told him I could buy a Mr. Heater for $1100 and could Haven Home hook up the gas? He got back to me and said they needed to take a look at it to give me an estimate but if I accepted the job the estimate fee would be waved. A tech came in and looked at it, said yes they could do the job but needed parts. I was told on that Wednesday that he would be back this week, I waited Thursday and Friday with a no show, I called Tuesday and was told that I needed to accept the job via email and they would give me a quote. After the call I received an invoice for $190, I called and was told that this was a diagnostic fee and the quote for the job was $400. I explained that I was told the estimate fee would not be charged if I accepted the job, after an upsetting conversation the diagnostic fee was waved. I called around to competitors and was given a quote of $125 for labour per hour (Haven home is $175 per hour) and found a hook up kit for the heater for $50, no estimate fee or diagnostic fee to hook up an appliance. The total for Home Haven if I had paid the diagnostic fee would have been $600 to hook up a gas appliance!! I have cancelled the appointment with Home Haven and they will not charge me the diagnostic fee, (estimate fee). I have purchased a Heat Pump and Furnace from Haven Home a couple of years and wanted to keep all my heating with one company but the labour and parts are more expensive than there competitors. It is my opinion that the original $600 to hook an existing gas line is excessive and not inline with the competition approximately double the cost. The misunderstand over diagnostic fee or as I was told a fee for a quote can be avoided if you call around. Very disappointing.

Jeff and Isaac were in to repair a leak on the A/C unit. They were cordial and professional. The repair took about 2 hours. We are very satisfied with the work as we've always been with all the other work Haven has done for us

we had Nick come to do the yearly maintanence today, he was on time and very friendly. he explained his process to us and we are happy with his service and would recommend him to anyone. Hope to see Nick next year.

I bought a gas fireplace in Jan 2022 and submitted complaints about it in Dec 2022. It was supposed to be a barely used unit because apparently they couldnt get new units until the summer due to COVID related supply issues. When I got service done on it in Dec 2022, the unit was clearly well used. It was all rusty inside and had to be repainted. I had other significant complaints and here it is July 2023 and they have not once answered my complaints during the past 7 months. I have never had such poor customer service anywhere in the past. I would never recommend this company to anyone.

I recently had an issue with my central air that I purchased from haven and is on their maintenance program

Following a clean of my ducts my air unit stopped working

Haven immediately sent technicians 3 times to resolve this matter
including a senior technician

As of today the unit is working and Haven has provided invoices with 0 charges for this repair

Haven impressed me greatly with the quality of their office staff and technicians

I would highly recommend their services

I have an annual maintenance plan with the company for the furnace and air conditioning units in my rental property. They were very patient and readily accommodated some access challenges. The technicians, Nick and Rob were pleasant, efficient, and very thorough. Rob was in training and I was impressed by Nick's encouraging and helpful mentoring of his trainee partner. I was also pleased to recognize the commitment Haven demonstrates to good training.

Each person I have dealt with, from sales, to office, maintenance and repair, have been so reliable, fair and pleasant to work with. Today, Evan performed the annual maintenance and replaced the blower motor. Our fireplace is 7 years old, and in great condition! The product itself has been exceptional. Evan was such a delight while he worked his skills professionally. All of their technicians who have been to our home, I would highly praise the same! Thank you Evan!

Nick was by yesterday to perform spring maintenance on our furnace, air conditioner & boiler. It was our first time meeting him. He is yet another of Haven Homes friendly, courteous, professional technicians.
Thanks Nick!!

Fabulous teamwork with impeccable service. Harrison, Pat and Jared were extremely helpful, professional and thorough.

Made monthly payments on their plan for warranty maintenance, was a good company until it was sold, no show for 18 months!!!!! after constant cancellation on me another 11 months and no show for a/c then too cold to do. NOT RECOMMENDED, paid all that money and after firing them I was offer a $30 refund!!?? Do not trust theses new owners.