I would never recommend Concrete Trimming to anyone; they obviously know nothing about customer service and see no need in keeping repeat customers happy.
In May 2012, Fernando from Concrete Trimming quoted a price and poured cement around our pool, the following day the cement was cracked in several places and we were told it would be fixed the following spring.
That is the last that we have seen or heard from Fernando. Since May of this year when the job was to be completed, I have made phone calls approximately every second week requesting the job to be finished; there has been no response, no phone call, no re-inspection, Fernando has chosen to ignore us.
At the moment it would appear that any verbal guarantee is worthless.