Richcraft Homes

Builders
Ottawa ON K1G
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HomeStars  >  Builders in Ottawa  >  Richcraft Homes  >  Awful customer service
Private User
Private User
Private User reviews Ottawa, ON
0/10

Awful customer service

This company wows you with luxurious model homes and then tells you buy quick, because the price goes up $5000 next week! It's a sale gimmick. After you commit to the home, they will take every opportunity to make the process more difficult for you. The staff are exceptionally rude over the phone and at the design centre appointments. Items that you thought would be available in your home are not offered. Emails are not returned. Will not buy with Richcraft again and I suggest you don't if you would like to spare yourself the headache.

Approximate cost of services:
$420,000.00
2 of 2 people found this review helpful.
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Company Response

Hello,

We apologize for your frustration during your experience with our team. We always try to inform our clients when a price increase is coming. We will send a note to our Design Centre Manager to follow up on your experience. Is there an item you saw in a model home that was not made available to you? if so, can you please let us know what was not offered to you so we can follow up.

Thanks,
The Richcraft Team