We were referred to Denca and were impressed by some of their work that we had seen. Their quote was 15% higher than the competing bid but based on the high quality cabinets and professional installation that we had seen and were promised, we decided to use Denca. Unfortunately three decisions made by Denca representatives prevented the installation from going smoothly. Firstly, the cabinets arriving in the wrong colour as they decided a color matched sample panel would be unnecessary. The second decision was to hire an outside contract installer (which was not discussed with us) who appeared more interested in getting the job done quickly than correctly. The third decision was to change granite providers to Universal Slate who messed up a beautiful piece of granite.
To compound the problems, 12 of 30 cabinet fronts were either damaged in transit or during installation and at least six appointments were made and cancelled the day before or the day of due to missing parts, wet paint, etc. The Denca service technicians made excellent efforts to correct deficiencies but ultimately when the original installation is not level or square there is only so much that can be done. The end result was that we paid a premium price for good cabinets and poor installation resulting in a flawed finished product.
I cannot recommend Denca as they failed to live up to the expectations that they themselves helped to set.
- Approximate cost of services:
- $50,000.00