Totem Appliance & Refrigeration Ltd

Appliance Repair
Burnaby BC V5J 4M2
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Appliance Repair
Totem Appliance & Refrigeration Ltd
Star Score
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30%

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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Totem Appliance & Refrigeration Ltd

Average customer rating:
4 10 (33 reviews)

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Ian McFarlane in Burnaby
Ian McFarlane in Burnaby
1 review BURNABY, BC
10/10

Parts & Service

I have been buying parts & service from Totem for over twenty years.
Sometimes old parts aren't available but they try to get them, often succeding. They always show up when they say they will. Partsmen, servicemen, and office staff are always helpful. D.I.Y. or full service.

I'M NOT THEIR BIGGEST CUSTOMER BUT THEY TREAT ME LIKE I AM.

Approximate cost of services:
$500.00
What could this company do to improve their services?
Door signage is poorly done. I don't like bothering people that have to stop what they are doing to direct me. If your staff have told you that then pay attention.
Any advice to offer fellow homeowners facing a similar project?
Know the model and serial number for the appliance. Have a clear idea what is wrong. Understand that nobody works for free.
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Norm in Burnaby
Norm in Burnaby
1 review Burnaby, BC
0/10

Kitchen Appliances

Fridge was purchased in Aug09 and shipped with a door dented. Besides waiting 4 months to order a replacement door, it took numerous calls to install it. The door handles keeps falling down and Totem is being non-responsive especially Totem's service manager Grant. Service technician Mark made us felt like it was our fault. We paid big$$ for our appliances and simply want them to work.

Approximate cost of services:
$15,000.00
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tania in north vancouver
tania in north vancouver
1 review North Vancouver, BC

First Review

10/10

repair our washing machine

totem was fast! the man was curteous and timely. he called prior to appointment and let me know that he would be a little late - he arrived exactly when he said he would. he was very tidy - took his shoes off. he knew exactly what the problem was and it was fixed in forty minutes

Approximate cost of services:
$150.00
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