Called them 3 weeks ago because my main oven wasn’t working. The first tech came amd broke the griddle ( remember issue is the main oven )and then a second tech came 1 week later because the first one never gave it’s report back. I have been waiting for the quote from the second tech 4 days . Then call them back today and apparently the parts I need are discontinued . So I called the manufacturer... guess what ?! The parts are in stock !! Call back Totem appliances and now the supervisor John is telling me that the boss ( who he is not allowed to tell the name and phone number) told him that they wouldn’t fix my oven and or give me any kind of compensation for the broken griddle because it was a too complicated situation! HA !!! You must be joking John I said ! Mmmmm no I am not he replied that’s what the boss said !!! I wonder how these guys are still in business!? I gave one star because you have to or else it would be a zero !!!!!!!!! Do yourself a favor , don’t hire them !
- Approximate cost of services:
- $0.00
- Company Response
Hi Julie, thanks for leaving your feedback. Unfortunately your range is 13 years old and certain internal pieces can be brittle. In this case we were made aware that the range was purchased second hand; we do not know the previous history on the unit and what someone else has done to it. We have confirmed that the part required is not available from the manufacturer; they show it as obsolete. I'm so sorry that someone from the manufacturer may have told you they have it in stock. Regretfully there is nothing more we can do (we did not charge you for any services) due to the age of your range. Thanks again.