My mother ordered and paid in full for an LG stainless steel, French-door, fridge. She was told that delivery would be in about 2-3 weeks. After almost 4 weeks went by we called the store in Kitchener and was told to call the Brampton office. Kim of that office never returned any of our voicemails. So we called the salesman at the Kitchener store and he sent Kim an email. As I was speaking to him, he checked and said the fridge was in the distribution centre and could be shipped in about 2-3 days. We got an email from Kim saying it would be the middle of the next week. Next week went by and still no fridge. So we called Kim again and emailed her with no replies. I then spoke to Amanda in Brampton and she informed me that the fridge was on "back order". She doesn't know why the sales rep in Kitchener told me that it could be delivered in 2-3 days. Anyway, my mom was tired of waiting almost 2 months, so she got her full money back from Goemans in Kitchener and went elsewhere. By the way, the same fridge at another appliance store in Kitchener could be delivered in 2-3 weeks and was NOT on "back order".
- Approximate cost of services:
- $3,000.00