New gas range doesn't work - 3 weeks and counting
We purchased 3 appliances from Gormans in Mississauga. Since delivery, the gas range has never worked. Gorman's failed to escalate this matter, then when the first technician showed up, they seemed to have no idea what was needed, took pictures and left. In frustration, I went to the store to see the manager - he left for the day so I asked him to call when he came in. I had to call 3 times before I could get a hold of him.
The manager said he was responsible for the store, and as before, was referred to thier service team. It seems that after a week, no one had ordered parts needed for the repair, so Christmas plans were cancelled here. Thank you Gormans.
Now into the third week, a second technician showed up, replaced the circuit board which is apperantly the cause of the error code on the oven display, but not mentioned by the previous technician.
The oven still doesn't work.
The technician showed up late in the day and couldn't get a hold of tech support at Frigidaire, so he left.
Obviously this thing is disfunctional, and remains so after two repair attempts. I would like the unit replaced with a new one that actually works. This is rediculous.
UPDATE:
It's late January. The range has been replaced, with the manufacturer covering costs for disconnection and reconnection of gas as well.
While I understand there is a process in place to deal with equipment problems, reaction here was slow and involved two failed attempts at repair.
It's done. Finally.
- Approximate cost of services:
- $2,200.00