Goemans Appliances

Ordered appliances from Goemans a few weeks prior. They confirmed delivery the day prior giving us a time range. No one showed up and no one called. I called store (it was after 5:00). Person was not able to see why delivery was not done. I was told that Jeff would be calling me in the morning, that an urgent message was sent to him. No one called. I called around, finally speaking to someone who admitted that they had damaged the cooktop. We then had to arrange to order another and finally got it a few weeks later. This was during a kitchen reno so I ended up incurring additional costs from my contractor for the delays.

I can understand and accept that accidents happens. What I fail to understand is that not a single call has ever been made by Goemans. We've left several messages for the manager and have had no response. Letter sent to Head Office has also resulted in no reply. Also waiting on hearing back from Jeff from the urgent message. I was promised that the delivery fee would be waived. It has not been despite 3 requests to the store

Seems that Goemans is a great place to shop, but if there is a problem, you are on your own. Buyer Beware!