Disappointed Customer of Trilex Security
I am very disappointed with this company. Our alarm went off several times and they never call to check. Now I have decided to transfer to another company and then I found out I was stucked with another 5 year contract after we have moved from our new home in 2012. They did not install anything they just activated the old alarm system in our new home and never explained to us that there will be another 5 year contract. I still cancelled their service, it's still worth it. I was a customer for 9 years. I should have terminated the contract a long time ago. It's a waste of money!!!!
- Approximate cost of services:
- $0.00
- Company Response
As a client for 9 years, your feedback is certainly valuable. I have consulted our records to ensure accuracy. We recovered the system from your old house and re-installed it in your new home and you happily signed a new agreement. It is my understanding that a family member joined a security provider and asked for your business. Our records show that your system stopped communicating and that several attempts were made to reach you including our automated emails sent when the system fails to send the daily test signals. In my conversation with you, you indicated that you have no issues with the service and that you are simply supporting a family member which is totally understandable in not commendable. I reminded you of the agreement, the term of which is clearly hand written, and requested that you wait till the agreement expires to allow us to recover the cost of the system re-installation. In a later conversation you indicated that the transfer to the new provider had already taken place prior to you calling Trilex.
I sincerely regret that we had to request that you fulfill your contractual obligations.
Ehab El-Komy
Sales Manager