- Approximate cost of services:
- $140.00
Hi Courtney,
Thanks so much for your feedback! We really appreciate your recommendation and love knowing our staff are doing a great job. I think dust and pet hair might be our specialty!
-Amanda
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Thank you so much, Rebecca! You made our day with your kind words. I appreciate you taking the time to put this together and sharing your thoughts and experiences about our service. Tia was beaming when she read this! Sincerely, Melissa
Hi Ann,
Thanks for this terrific feedback! We are so pleased to hear that you found the checklist and staff efficient and thorough. I also want to extend my appreciation for your referrals. We would be glad to work with you again!
Sincerely,
Melissa
Hi Sophie,
Thank you so much for these very kind words! We work so hard to ensure we provide detailed, efficient and friendly service and are very appreciative of your recognition. We look forward to working with you again!
Sincerely,
Melissa
Hi Anne Marie,
Thanks so much for this review - we are so pleased to hear that you had a great experience with us!
Sincerely,
Melissa
Hi Scott,
I'm sorry to hear you are dissatisfied with the service. We do our best to keep our rates competitive while providing our employees and clients with appropriate coverage for rainy day situations (like a breakage, injury, etc.). We encourage feedback from our clients as we continuously seek to improve our services and leave our clients completely satisfied. We have not heard that you had any issues with our services in the past and are surprised to hear you are unhappy with the work being completed. Regarding your last appointment, we had rescheduled your appointment per your request and confirmed the dates of your upcoming appointments. You also received an appointment reminder prior to your appointment to confirm. As we've mentioned in the past, we do not make adjustments to cleaning schedules without a request to do so as it impacts the availability of our staff and the cleaning specialist assigned to your home. We always ensure we confirm the dates of appointments when changes are made to prevent this type of scenario from happening. As per our client service policy, if our staff arrive to a clean and are unable to get in, a lockout fee will apply. Should you notify us within 48 hours that you'd like to cancel, a fee would not be incurred. I apologize if we missed an appointment as we do our best to let you know of any issues that arise with our cleaning specialists as soon as possible. At times, our employees do get sick and are unable to work but we always try our best to reschedule your appointment promptly or send someone else in their place. As you have always been a morning appointment, our staff can arrive between 9-10am as we account for travel and weather delays. I apologize if our staff have arrived later than 10am as we do our best to notify our clients should there be any extenuating circumstances that prevent them from arriving at a reasonable time. I'm sorry to hear you will be cancelling services and hope you will reconsider in future. We have enjoyed working with you and wish you all the best.
Thanks,
Amanda
Townhouse cleaning and eco-friendly products
Thanks so much for your feedback Jaclyn! We are so glad we were able to help with your spring cleaning :) We pride ourselves on offering a professional and quality service. We hope you enjoy the starter kit and would love to hear from you again in future. Thanks, Amanda