VERY expensive. You pay for all this overhead and head office expense and at the end of it all your house isn't that clean. I rescheduled a cleaning and they screwed up the appointment and then tried to charge me 50% of the cleaning cost. Also missed an appointment and were late for another. Bad service. Get a local, sole proprietor to do the work. You'll pay less and get better service.
- Approximate cost of services:
- $140.00
- Company Response
Hi Scott,
I'm sorry to hear you are dissatisfied with the service. We do our best to keep our rates competitive while providing our employees and clients with appropriate coverage for rainy day situations (like a breakage, injury, etc.). We encourage feedback from our clients as we continuously seek to improve our services and leave our clients completely satisfied. We have not heard that you had any issues with our services in the past and are surprised to hear you are unhappy with the work being completed. Regarding your last appointment, we had rescheduled your appointment per your request and confirmed the dates of your upcoming appointments. You also received an appointment reminder prior to your appointment to confirm. As we've mentioned in the past, we do not make adjustments to cleaning schedules without a request to do so as it impacts the availability of our staff and the cleaning specialist assigned to your home. We always ensure we confirm the dates of appointments when changes are made to prevent this type of scenario from happening. As per our client service policy, if our staff arrive to a clean and are unable to get in, a lockout fee will apply. Should you notify us within 48 hours that you'd like to cancel, a fee would not be incurred. I apologize if we missed an appointment as we do our best to let you know of any issues that arise with our cleaning specialists as soon as possible. At times, our employees do get sick and are unable to work but we always try our best to reschedule your appointment promptly or send someone else in their place. As you have always been a morning appointment, our staff can arrive between 9-10am as we account for travel and weather delays. I apologize if our staff have arrived later than 10am as we do our best to notify our clients should there be any extenuating circumstances that prevent them from arriving at a reasonable time. I'm sorry to hear you will be cancelling services and hope you will reconsider in future. We have enjoyed working with you and wish you all the best.
Thanks,
Amanda