If you want the most expensive cleaning in life use them if not find someone else
I would give 0 starts if I could. very misleading and twist words. No showed once with no call, email or anything. They charge 100/hr for 2 people which is the MOST I have ever payed for cleaners ANYWHERE in the world! Beware of double charges on your invoice too since you give them CC ahead of time. Had to call just to get a refund. WILL NEVER USE THEM AGAIN
- Approximate cost of services:
- $200.00
- Company Response
Hello Amna, I am sorry to hear this and I want you to know we did everything we could to make this right for you.
As with all clients, we had verbally discussed the hourly rates and the concept of labour hours for the initial service at the time of booking. We had communicated our pricing structure in advance (verbal and written - we have the email we sent you confirming pricing) and we have never charged $100/ hour for our service. We also sent you this information in our Client Service Policy which encapsulates our policies and procedures and you had signed off on this when filling out our credit card authorization form. We communicate this to all of our clients and make it very clear in documentation as well. We never want to book anyone in for service if they are not clear and comfortable with our policies and pricing.
We do require clients to provide us with the credit card information to secure and confirm their initial appointment. We were also provided with the wrong address to service, which created a challenge for our staff.
Despite the fact that everything was discussed before we had sent out our cleaning specialists, we still provided you with a discount for the inconvenience of having to reschedule your appointment due to a last minute staff emergency. We wish you the best and hope you can find a service that better suits your needs.