Appliance Canada

Purchased a Bosch dishwasher and stove in the clearance section with minor cosmetic scuffs for a good price as well as a brand new LG OTR micro at full price, all at the end of August. Asked my sales person to have them delivered at the end of September as my kitchen Reno would not be at the point where I could have them installed until then. He told me that I HAD to have them delivered earlier as " they need the room in the clearance section and don't want to hold on to them for longer!" I said they would then have to be stored in my garage until the kitchen was ready which he didn't think would be any problem. I was given a delivery window of 6 hours - 8am to 2pm which seemed excessive and they were late and didn't call to inform me. I had to call the delivery company and was told they were running a bit late. I was 3:20 when they arrived. The stove and dishwasher were rather roughly unloaded but appeared to be in the same condition they had been in the showroom. The brand new micro was still sealed in its packaging which appeared whole. As I knew it would have to sit in my garage in the same spot the delivery people had left it until we would be able to install it I foolishly did not insist on its being unpacked so as to protect it. Well you guessed it we went to take it out to install it and it has a massive dent on the top left corner. It is so warped that it cannot be installed and customer service refuses to do any thing other than to imply that I somehow damaged it myself. They had me send them pictures of the damage and said " it looks like it was dropped" but inferred that as it has been sitting in my garage I somehow did it. Had I read the reviews of this company on Homestars I would never have purchased from them and will never recommend them to any one.

had my appliances delivered by a people who damaged my home and then to discover my appliance's damaged ! and no response from salesman Albert and customer service Samira , thanks Appliance Canada!

you gave me the worst experience to a moment that was to be the most memorable ,
Cathy Cabral

We have a Miele cooktop with touch control back in December 2009. Three year later, the left front burner was broken and we spent Canadian $300. Now in 2015, the left front burner goes busted and we will be paying another $300. Talking to Miele, we were told two options: first get some discount on the parts, exactly like last time, paying total $300, or get the technician to check the problem and decide what to do. However we will have to pay the service call for $200 or chance it if he could reduce it to $100 if we don't want get it replace. Paying top dollar for their quality and we end up having this quality and functionality anxiety over Miele's product. Who wants to pay service call every 2 or 3 years for commodity at home? For this nonsense we might as well buy a cheap Frigidaire cooktop for $600 and then buy a new one after 6 years?

I am absolutely livid with Appliance Canada. I bought my Frigidaire Professional Range in March and I STILL HAVEN'T RECEIVED IT!!! It's July. I call every week and I'm told that it is out of their control. They have not offered me any compensation in return. I recently bought two other properties and WILL NOT be using Appliance Canada. They are completely unreliable.

Delivered appliances a month ago face down in the back of the truck!!! Still waiting for replacements while we eat out every night in our new home!!! Never again!!!!!! Loosers!!!

Larry, Robbie and Rose (from back office) went above and beyond to help us. Thank you guys!
Initially we had issues with finding our order and getting help from on the floor sales staff.

I purchased kitchen appliances and paid over 12 000$ Thermador brand is ok and you can buy it in any other store. One of the salesman - Sean wanted to make a sell and promise a set of knifes value over 200$ , but the knifes were on the back order and even though I called many times I never got the knifes. In the same time I was unaware that they are selling us commercial hood. The installation was horrendously expensive as all the parts were non standard, when I wanted to exchange it they wanted 600$ in restocking fees. Nobody told me that at the time of the sell. Overall I was taken for the ride by Sean and the store. I will never deal with them again

I purchased stove, fridge, dishwasher from them. Got a decent price in fact. However due to MAJOR design flaw on the stove (not like any other stove ive seen) I have been trying for over 2 weeks to reach ANYONE at the Vaughn location to answer my questions and I keep getting put on hold for 30 minutes or more or hung up on by their absolutely RUDE receptionist. If I didn't live over an hour away, I would drive there and give them a few choice words. I will NEVER purchase another thing from them and will be spreading the word of their ridiculous "customer service" or COMPLETE lack thereof.

This is by far the worst company I have ever dealt with. They are so quick and friendly when it comes time to sell you appliances but the customer service after the transaction is is complete is terrible.
Firstly, when my sales person Teresa sold us the fridge, there was no mention of the fridge was on back order for over a month. When a delivery date was finally scheduled, no body called us to inform us that the order was not coming. We instead had to wait another couple weeks. Appliance Canada then chose to blame the manufacturer.
Secondly, when the stackable washer and dryer arrived, I was informed by Appliance canada i would need a stacking kit, called appliance canada and they informed me it was $150, then I go to buy it and it turns out that it does not need that kit, it came with the unit.
Thirdly, I paid the extra $80 in case they had to remove the doors on my fridge when it finally arrived. Fortunately, I did not have to do so. I called them to inquire about a refund and was put in their "Customer service" queue for 2.5 hours. Good thing i have an desk job and can keep on my headphones. I did not even get to talk to someone, I had to hang up bc my bladder was failing. I was even trying to call the reception from a 2nd phone but no one answered.

This is by far the worst run company I have ever dealt with and I have no issue telling anybody who even mentions them my story. The prices arent even that great to be perfectly honest. Dont bother with the hassle.

Purchased a stove and dishwasher from MEL at appliance canada. Bought item in clearance. Items were still new with wrapping. Got delivered missing Kick plate went there sales man was busy. Now they use the word AS IS. Never once mention this on purchase. Went in talked to manager who took all my info as the person was to busy to see me. You would think they would call to fix this as a new customer. I hope MARCO the owner calls me. ..Please.....