Appliance Canada

We recently bought a fridge and stove from a Appliance Canada. Sales representatives were very good and patient with helping us sort out what type of fridge and stove fit our needs and what we're the most cost effective options. We then went to the home show and was able to get an additional discount on the fridge and stove we wanted. Delivery was also very smooth. Thank you for all your help Appliance Canada!

Worst experience of life time from delivery to installation. Only our sales person Nasir was courteous and knowledgeable, otherwise this is a horrible place to do business. Mostly employees are rude and level of service is unacceptable.

I purchased a Danby beverage cooler which was defective (handle had razor sharp edge and contacted customer service within one hour of delivery. Unfortunately not helpful however when salesman (Randy) learned of issue he took immediate steps to remedy it and replaced the item without any hassle to me. It is unfortunate that their customer service area is stuck in process and does not apply critical thinking to situations however the salesman was fabulous. Based on that I would shop there again.

Unit arrived with razor sharp edge on handle and both my husband & I cut our fingers. Called within one hour of pick up and was told they needed approval from Danby to do anything. Called Danby & spoke with a manager who was extremely condescending & rude. 3 days later and still nothing done. Incredible experience STAY AWAY FROM APPLIANCE CANADA AND DANBY PRODUCTS. What value is a company that does not make the remedy of such a blatant issue transparent to the customer.

Tech (Ram) from Appliance Canada came on June 10th, said the front panel and electronic control needed to be replaced.
It is July 20th and still no resolution to issue.

Ram, the tech from Appliance Canada and Shanti from customer service dept from Appliance Canada have been incompetent and have not followed up with KitchenAid regarding parts issue when they have promised to do so. The only reason two parts were delivered was because I followed up directly with KitchenAid.
Still waiting for problem to be fixed, incompetence and laziness all around from Appliance Canada, so frustrating!!
Just spoke with Samira who is a Customer Service supervisor, will see if she resolves the issue, not very hopeful considering experience so far.
KitchenAid is also very frustrating to deal with, first rep misinformed me that two parts were delivered when that was not the case, complete incompetence. Second rep was helpful, but if I hadn't called and gone into detail with her regarding the order, there would have been only one part delivered instead of the required two parts.
Yes, First World problem, broken dishwasher, but if I pay for something I expect it to work if it's barely a year old, and if it does break, people need to actually try to help fix the issue and not make it a complete waste of time and waste time following up and chasing people to return phone calls! Had to take two mornings off work to wait for tech and nothing resolved to date!

So we purchased a Bosch microwave/convection oven from Appliance Canada. We waited three weeks from delivery to open it as it was being put into a new custom kitchen. When we opened it the whole front of the appliance where the Bosch symbol was scratched out. I called Appliance Canada right away and had to wait three days for a call back from a manager who actually got a receptionist to call instead and advise that we had 24 hours from delivery to call for any damage. I advised that it should be a brand new product I received and that policy is outrageous considering people don't open up appliances the day they get them and should not expect them to just to check for damage. If it is a new product, there should be no cosmetic damage to the product. The lady was nice enough but could not do much more for me as she was not the manager (who should have returned my calls in the first place). Now we are stuck going through Bosch who also thought the policy was odd and that there should at least be a 30 day return on damaged goods. Never buying from Appliance Canada again. Should have went with Caplan or Tasco. Tasco give 120 days from receipt of product.

Bought all new kitchen appliances, $17,000. So far it's been a nightmare and I don't even have the appliances yet. The salesperson Ken was great. BUT, billing problems in their computer system are inaccurate, everytime I made a payment it still showed an inaccurate balance owing. Employees kept saying, oh don't worry it's just our computer system. I was concerned that the appliances would not get delivered because it still showed a balance owing in their computer system. I use a small 300.00 computer accounting program at my office and I have NEVER produced an inaccurate invoice. Second issue: they called me two days ago to confirm my delivery for today. They said someone would call me the night before to let me know the time frame. That didn't happen. Here I am on the day of delivery having no idea of a time frame of when the appliances will be delivered, so I have to sit at home the entire day waiting. Unacceptable. If this many problems could happen even before the appliances get delivered I shudder to imagine what type of problems I'm going to have going forward once I get the appliances. The customer service so far has been far below any acceptable standard. So, a word of advice, go elsewhere please. Lots of other places sell the same appliances, take your business elsewhere. It's not worth the aggravation. This company will give you a nervous breakdown. Just look at all the negative reviews here. Any company can have an unhappy customer, but when a company has 80% unhappy customers that's scary.

I bought two items at appliance Canada in concord Ontario in the amount of close to five thousand dollars.
I have some medical problems so I was looking for more of a lighter
Cooktop which is easy for myself to handle, so the only one I could have found in that store was a floor model, when I received this product and opened it to my surprise there was no attachments to connect the gas line, I was not advised that I would need these items and if I had to buy them, where can I go to buy this.
Now I am left with a stove that cannot be connected because it seems that the connection is different from the Canadian type of connection that would be used in Canada.
Secondly I was looking to get a gas oven as well but never was informed that the one I purchased is not for gas.
We are only humble customers who would like to shop for the good things for their money and I have used this company before but this time the experience is informative as before.
They would to read the fine lines and look out for yourself, but is it not why we have sales rep in the stores to guide us along the way so customers will be happy to go back for future purchases.

It is sad for me to spend so much money and do not know how to get the products to function without the parts that is needed for the item to be of use for the purpose it was made for.
I would appreciate any help to solve this situation. I will check again with the location I bought it from to see what they can do to help us but from speaking to someone there I doubt very much I really do not mind exchanging the products and pay the difference and be happy.

This is not to offend anyone but it is just my experience and I just need a solution.

Thank you so much for your time
Regards
Zohra

Very Straightforward review - bought very high end appliances. One iterally stopped working before the manufacturers warranty period - they would not honour it - we had to chase the manufacturer. A lot different than they promote. Bahhh. Bad Appliance Canada.

Call Kao. I have used Kao at Appliance Canada for over 12 years. I have bought cottage appliances, home appliances, another home and a rental propert. I have referred a dozen people to Kao and they are all happy. Never a problem and always good recommendation. If Appliance Canada is not good as the reviews say - Kao makes it great!