Appliance Canada

I ordered a washer and dryer pair from your Vega Store on November 8th 2022. When I ordered the washer and dryer pair (LG 4100 and DLX4200B), I told Zul (sales rep) I need them for Feb 24, 2023 for my new build. Sales Rep assured me that shouldnt be an issue. We agreed on a price and the order was placed and paid in full on the spot.

Come the second week or February and I confirm with sales rep the order. The dryer (DLX4200B) was not in stock but the washer was in, and he advised me to take it. So I took delivery of the washer. Now, the dryer was pushed back to mid March and sales rep told me to wait. After many phone calls back and forth with sales rep , I come to find out the new expected date for the dryer is now End of April, with no guarantees its going to come. I was in talks with sales rep about options, because itll be almost six months since the order was placed and no guarantees Id get a dryer and I have to go to my parents house to do laundry every week.

Getting a hold of sales rep has been a challenge. My repeated phone calls and emails most times go unanswered and Ive had to resort to leave work multiple times and show up to the store to talk him. It felt like he was avoiding me which was very unprofessional.

Since I took delivery of the washer, on their advice, the sales rep and manager's only solution was for me to accept an open box dryer or cancel my order and pick up the washer that Ive had for a month now and now I have to pay for uninstall and pay for new hoses for a new washer +re-install. I do not accept taking an open box dryer especially when I paid for a new one 5 months ago. Due to this inconvenience of having to cancel my order, I have missed on various opportunities of purchasing this washer/dryer combo elsewhere for a similar price. I am forced to pay an extra $500 for this pair at full price at a competitor who has them in stock.

I am extremely disappointed in how this was handled from the start. I was blindsided numerous times and inconvenienced for the install and my current laundry situation. I refuse to pay for Appliance Canadas lack of foresight.

So I'd watch out with these, guys, they'll hold your money hostage as the price goes out and you're priced out of the market - because they can't fulfill their promises. How come they can't get it, but everyone else can at a much higher price?