Royal Home Improvements

Paul and his team did a great job. The price beat other quotes and they did it when they said they would. The quality of the products used was great, but the attention to detail and workmanship in installation is the real trick. We are very happy with the work !

My experience with Royal Home Improvements (RHI) is a mixed one. It started with the salesperson James who was informed and knowledgeable about the 'quirks' of an older home and basement renovation. Many of the companies I spoke with wouldn't even attempt to do an unfinished basement of an 81 year old house. But James confirmed that it could be done and they had done it. He was even helpful in providing suggestions on materials that could work in my basement. I was provided with an approximate start date and the contract was signed. That is where it started to fall apart. The project didn't start for almost TWO months after the contract was signed!!

It should be noted that RHI has a process where they include a Project Manager on every job. While that may be great - if you need it - I didn't really but there was no option to not have one and that is clearly built into the cost.

It is not to say that the PM that was assigned to my project was not knowledgeable, courteous or friendly, but as a hands on and fairly knowledgeable homeowner, in all honesty - I didn't need a PM.

I coordinated most of my payments with the contractor. I worked directly with the contractor to make sure any extra supplies that were required were purchased on time. I made all the decisions on my finishings and coordinated the plumbing and the electrical work that were contracted separately from RHI.

Sadly, I suspect that the timing of other projects that seemingly had higher priority coincided with mine taking the PM away from my project.

The BEST thing about my project really was the very talented Contractor Aldo and his team. Their experience was most definitely the highlight of the project.

This project started off with plans that were drawn by a Professional Engineer. When the project was complete that same P.Eng came through and saw the finished project by Aldo and his team and he was beyond impressed.

RHI is beyond lucky to have the talent of Contractor Aldo and his team. They made my post war basement space look BEAUTIFUL and modern! I could never have imagined that it could have looked so great! For Contractor Aldo and his team a 10+!!!!!

As for a recommendation, I would definitely say that if you are looking to sign with RHI ask for Team Aldo. He is really the best representation of what a Contractor should be - helpful, talented, knowledgeable, patient and has GREAT taste. Trust him - he knows what looks good in any space! He knows how to do EVERYTHING and if he doesn't do it himself, he has a great team of talented specialists that make it all come together.

So, while I'm enjoying my space - one created by Aldo, I'm not certain I can say that I enjoyed the experience with the RHI company administration.

the first two weeks into the project went well. and, the project was supposed to be finished in another week. however, since no measurements were taken before starting the project, the shower stall didn't fit, the toilet was placed within 2 inches of the wall making it very uncomfortable to sit on; and the finishing details weren't completed. currently the grout has cracked and the cracks are widening in the shower stall; ants were getting into the house through the chalking in the window, and mice got into the house due to the hole left around the exhaust pipe from the fan that was drilled to an outside wall. for what we ended up with, the price was overly high. especially since we provided the toilet, sink and shower stall.

We had 6 new doors installed - 2 exterior and 4 interior all with new locks and deadbolts(exterior). John and Sava were very personable and a pleasure to deal with helping us with making the right choice of style. We felt the cost was fair and the workmanship was excellent. They were very punctual and cleaned up afterwards. This was the 2nd time we have used Royal and have been pleased with the results both times. Would definitely recommend to family and friends.

Highly recommend Royal Home Improvements. They were punctual, cleaned up after themselves, workmanship was excellent, great design ideas and cost effective product suggestions. Project was on time and on budget.

From John Napolitano's initial response and fair quote, through the Project Manager Eldin's attentiveness, and Zio, the master contractor's excellent work and professionally high standards in replacing an extensive rotting railway tie retaining wall system with pisa stone, I wholeheartedly recommend Royal Home Improvements.

Royal came in renovated our basement rec room and bathroom with new tiles, carpeting, drywall and painting. With John's attention to detail, quality of work and organizational skills, the project came in on time and we are very happy with the job.

Royal finished our basement clean up and restoration on time and totally professionally. They clean up all construction residue and left the basement in beautiful shape. They came when they said and were very pleasant to have around, worked through several hurdles encountered and have given us a beautiful basement back after the flooding.

This is the second time we have used Royal and are pleased with the outcome. John and his team were professional and pleasant at all times,answering any questions we may have. All telephone calls were answered promptly and to our satisfaction. A job well done.