YOUR ‘FRIENDS’ WITH A CUBE VAN – PROFESSIONAL MOVERS - I THINK NOT!
Moving is a very stressful thing to start with and I (thought) I was lucky that a family member offered to pay for professional movers to take some stress off my plate. Here is the professional service I received.
- 30 min late - 9am booking downtown Toronto, excuse traffic. Who doesn’t bank for traffic in Toronto on a weekday at rush hour?
- Ordered wardrobe boxes. Came with none - had to have them brought over.
- Damaged my desk but repaired it
- Asked repeatedly use blankets so they wouldn’t scratch the wall. Ignored and scratched a door and a wall.
- Van too small - had to bring in another & tried to charge us for it.
- Took chunk out of wall at new residence
- Brought another worker on later, who we never asked for, and tried to charge us for it.
- Label boxes so they knew where to put them, ignored.
- Lamp shade crushed but managed to pop it out, a drawer frame to a bed ripped of the track, I managed to repair.
They lost a box with gold rimmed glassware I got from my wedding – asked to be reimbursed & told by the owner,” that’s absolutely not going to happen”! I had a complete dining service from my wedding no longer complete.
I can only warn others to steer clear of such unprofessional people.
For this shoddy service we paid $1100, plus at least $300 I’m out (for my glassware) . Nice ‘Friends’!
- Approximate cost of services:
- $1,500.00
- Company Response
Dear Anonymous:
I’m Sara Novak, Office Manager at Your Friend with a Cube Van. I was very distressed to read your review as we take great pride in our customer’s satisfaction. I spoke to the crew and the owner and would like to offer some feedback:
We understand Toronto traffic, and always take rush hour into consideration when booking a job. However, there are many traffic-factors that are not in our control. Forgetting to bring along wardrobe boxes was our mistake but we made it right. We try to be as accurate as possible whenever estimating the time it will take for a move, based on the information supplied to us. I understand that the job was booked by your mom, who has wasn’t living in your house at the time of the booking. I also understand from the crew that some of your family members were helping during the move which makes it awkward when trying to pinpoint the location of a lost box. In our experience, lost boxes are sometimes mislaid and turn up. We certainly hope this is the case with your wedding glassware. Lastly, when we send a contract to our clients, we suggest the contract be read to ensure our limits and liability are clear, even requiring our customers to initial that they have read it before we proceed with the move. It is our hope that you find the lost box and that you settle into your new home with ease.