We purchased a new dishwasher on October 6th. On Nov 9th, it was delivered damaged. The installer did nothing to help. I had to call Whirlpool directly. It's been 6 weeks and we still have not had the dishwasher fixed and we still can't use it. We waited 3 weeks for someone to come look at it and we've been waiting another 3 weeks for some part to come in. Whenever I call, I am told that I should call back in a few days for an update!! Why do I have to call them and wait on hold for close to an hour every time? Why aren't THEY calling ME back with updates?! I have literally spent hours trying to have this mess fixed and Whirlpool is doing nothing! They clearly don't care about customer service whatsoever. I will definitely never purchase a Whirlpool appliance again because dealing with its repairs is taking up far too much of my valuable time.
- Approximate cost of services:
- $1,000.00