Carpets in 5 rooms of the house
3500 dollars in carpets. Tacks sticking through the carpets throughout. Came by to fix, but left lots of the tacks still coming through. Customer service was non existent once we notified them of the problem. STAY AWAY FROM THIS COMPANY
the origianl salesperson did not let management know that there was a problem. Once management knew about the problem, they reacted by replacing the carpet in once room. Tack strips on stairs are still a problem. Manager told us this is a problem with about 5% of this carpet. We would have appreciated being told this before we made our purchase. Salesperson just wanted to make sale. Did not respond to our complaints. As I say once the manager and office superviser were notified of this they were a little helpful. We still have problems with the stairs. We requested that the work be inspected once it was completed. Tghis has not been done 3 days later. If it get done I will let you know if we are satisified
- Approximate cost of services:
- $3,500.00
- Company Response
THE ABOVE REVIEW IS NOT ACCURATE
Carpeting was installed at this home and there were a few doorways where the tack strip caused a few sharp points. These areas were marked with painters tape by Westwood Floors once on site, as well as some of the back of the stairs where there were similar points. After the client had vacuumed one of the bedrooms they brought to my attention a snag in the carpet on this same visit which was not made clear of when the snag happened. Installers went to the home and did the repairs where the green tape was marked. The client abruptly came into our store complaining about service; at that point a second person from Westwood went out that same day to the home. Once there this 2nd person viewed the snag, and at that point told the client we would just replace that room, as well an explanation was given as to why the tack strip could be poking through. Our installers were at this home a second time to fix up what they had missed and also replace the carpet with the snag at the Company’s expense. We believe in looking after our clients and would hope any reviews posted will be honest.