After discussing the issue with the owner, he send out an installer to evaluate the problem, the window was partially disassembled for inspection, although there was no obvious reason for the leak found, the window was reassembled and resealed. The window will be monitored to ensure it has been repaired.
Since posting this review I have been contacted by Welda Windows (26 Sept 2016) and they have agreed to look into the issue, so I will place this review on hold at this time.
Although we are happy with the windows and the installers did a good job at the time. We have had an ongoing problem with one window since it was installed, there is a leak that has destroyed the paint /plaster under the window. After contacting the installer, he did return and reinstall the aluminum flashing around the window but the leaking problem still exists. Contacting this company by phone or letter has proved impossible. Beware of their after sales support.
- Approximate cost of services:
- $8,000.00
- Company Response
Sep 28
Hi Doug
Our Installer Tony just left your home. Here is the report of what was done there:
He opened everything there on the outside and Did Not find any indication of water around the window or window frame
He removed the glass stops inside and confirmed that No Water gets inside through the glass
He Removed Connectors, screws and was No indication of any moister or water marks/ stains on or around window frame
He reinstalled and sealed everything again.
Your wife was there and Tony explained to her as well what was done.
If the water coming through the window, first what get water marks and stains is a wooden frame and trims.
We did not see any indication of water there.
Feel free to call me in the office if you have any questions
Best Regards
Andrey Furs
1800-579-3532 ext 305