Weed Man

Lawn Maintenance
Toronto ON M1B 5N6
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37%

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Reviews by rating (past 12 months)

Reviews for Weed Man

Average customer rating:
3.4 10 (287 reviews)

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Jack from Pickering
Jack from Pickering
1 review Pickering, ON
4/10

weed control

Hired this company to get control of our weed problem. They sprayed and it was not effective. Sprayed a second time, very limited success. They quoted $57 for the spraying and then sent two bills one for spraying and one for fertilizing which was not ordered. They refuse eliminate this bill, and we refuse to pay for something that was not ordered. This company in our opinion is not very professional. The manager contacted me and resolved the situation to my satisfaction in a very professional manner.

Review has 1 previous version
Approximate cost of services:
$57.00
3 of 4 people found this review helpful.
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Company Response

I am sorry to hear about your disappointment with our services and I would like to discuss this in detail with you. Weed Man does not sell weed controls only. All of our programs start with fertilizer and weed control with unlimited reapplications at no charge. It takes time to change lawns overall condition but with consistence service and working directly with our customers these results can and will be attained. I am unable to locate your account but if you can call me or email me with your account information I will look into this concern.

Steve Stronge
Customer Service Manager
416-269-8333

Ewan from Whitby
Ewan from Whitby
2 reviews Whitby, ON
0/10

Fall Fertilization

We agreed to Weedman's services for the summer. We said we did not want to continue past then. They came in the early Fall and fertilized my neighbour's lawn instead. Now they won't take the charge off my bill! And Brian, employee #10 is horrible customer service rep. I will take you to court and the media before I pay.

Approximate cost of services:
$127.66
1 of 1 people found this review helpful.
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Company Response

I am sorry that you feel that Brian did not provide you with the proper service when you last spoke and I have discussed this concern with him. After looking into your account it shows a signed contract for 2 fertilizers and 2 weed controls, also it states that you would receive a free mid summer inspection and unlimited reapplications if required. All services were completed on your property and the invoices were left at your home. We were not informed that you wished to stop your services until September 26th and at that time all of your scheduled services had already been completed, the last one on September 3rd. We were advised only at that time of your disappointment with our services that had only started 2 months prior and offered to have a manager look at the lawns overall condition and advise and that offer was declined. On October 2nd we received another call suggesting the last fertilizer had been completed at the wrong house. It was too late to 100% verify if this had actually occurred so we offered a reapplication of the fertilizer to ensure our customer had received the services they had ordered, this offer was declined. On November 21st Brian offered to remove the charge for the fertilizer as this was the service in question and to close out the account at $58.46, for the late season weed control that was completed on August 28th. I have adjusted the account to reflect this new balance and I have also sent out a revised statement of your account. If you have any questions you can contact me.

Steve Stronge
Customer Service Manager
416-269-8333

Danny Lester from Oshawa
Danny Lester from Oshawa
1 review Oshawa, ON
0/10

weed control

Trying to charge me for a service they did not do. Must have jump over the 7 foot fence after I cancelled the service. Will go to court if I have to have pictures and audio. destroyed my lawn.

Approximate cost of services:
$112.00
2 of 3 people found this review helpful.
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Company Response

I have removed the final service bill for the fertilizer that you stated was not completed in your backyard. We take our service and our customer concerns very seriously and since I am not able to 100% verify if the fertilizer was completed in your back yard I have removed that bill. We had offered to have a senior advisor go out and verify weather or not this service was competed to both of our standards and if not we would of apologized and removed the bill, but unfortunately we were denied access to your property to confirm this. We acknowledge that one of our applications had caused some damage to a small area of bent grass on your property and had setup a repair to be done to fix this mistake and were advised to do it when you came back from vacation in August. At no time were we notified to cancel services and that is why your account was still active. I will send you a revised statement of your account showing a new balance, one without the last fertilizer on it. If there is anything else I can do please do not hesitate in calling my office.

Steve Stronge
Customer Service Manager

Shawn Naraine from Scarborough
Shawn Naraine from Scarborough
1 review Woodbridge, ON
9/10

Pesticide and Weed Removal

I have always been using Weed Man for my pesticide and weed removal for my front lawn and back yard. They usually come during the day while I'm at work so I don't see what they do, but I know that I can rely on them to get the job done and bill me appropriately and competitively.

Approximate cost of services:
$250.00
1 of 2 people found this review helpful.
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Company Response

Thank you for taking the time to let us know of the great service you have received from my office. We look forward to continuing this high standard of service with you for many years to come.

Again thank you from your Weed Man team

Steve Stronge
Customer Service Manager

Deb from Pickering
Deb from Pickering
2 reviews Pickering, ON
9/10

Weedman

I discontinued the Weedman's service when the pesticide ban went into place quite a few year's ago. In the meantime, I attempted to do the lawn myself. Unfortunately, the weeds went crazy and by the end of the summer, we had little green grass...much of the grass was brown. We suspected we had a chinch bug problem but didn't quite know what to do. I decided to give Weedman another try with their newer products. It's now the end of September and I really can't believe how far things have come along. I wasn't expecting a miracle, but honestly, my expectations have been exceeded. My lawn is all green with the exception of a few small spots that I've had to reseed as the chinch bugs started to do their damage, but most of the lawn actually bounced back after Weedman applied their arctic kelp summer chinch bug treatment. I still had some weeds growing back over the summer and into September, but they've just sprayed for the weeds now and they are dying off andd disappearing. I'm much more impressed than I expected, and I am confident now that I've overseeded the lawn this fall that next spring my lawn will be in amazing shape.

I do have a couple of service issues to mention to Weedman that I hope they will address, e.g. calling the day before they come as they have forgotton on most occasions and a couple of other minor things but the quality of their product has made up for their small service downfalls.

UPDATE: Within 24 hours of dropping my pre-payment for 2014 along with letter with customer service issues in the mailbox, Steve Stronge, customer service manager, left a message on my answering machine addressing each issue and how it was to be handled. I am a stickler for good customer service and I have to say that I was very impressed with the speedy response and I am hopeful the issues will be resolved next year. I'll keep you posted in 2014!

Approximate cost of services:
$250.00
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Company Response

Thank you for your comments and I will be sure to advise my office on your great results. I do apologies for some of the minor mistakes we have made as per your example of us not doing most of your call ahead’s. Please contact my office at your earliest availability so we can fix this error immediately.

Thank you again for your kind words.

Steve Stronge
Customer Service Manager

0/10

Weeds NOT be gone!

Hired weedman. Didn't work. Despite having several reapplications, My vegetable garden died....but not the weeds. They do not offer refunds and would not escalate my issue outside of the "customer service" Supervisor. I had to insist and got a first name only of the assistant manager....and he has to call me!...doubt I'll get a phone call back. Won't be using them again...EVER!!!

Approximate cost of services:
$239.00
1 of 1 people found this review helpful.
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Company Response

Oliver my assistant Manager spoke to you this morning and he has taken over all of your account concerns and weed issues. Oliver will be doing everything he can to improve your lawn results and your opinion of our services in your first year with us. Oliver will be following up again next week after we complete your next weed control application and we will also have a manager on your lawn to advise on the results.

Barb and John from Aurora
Barb and John from Aurora
2 reviews Oshawa, ON
10/10

Lawn Care Service

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I ordered services with Weed Man for the first time in May 2013. The work Weed Man has done is truly excellent and we've never had such a good looking lawn before- so thank you very much! I'm sure we will continue with your organization next season as well. Thank you!!!

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your kind words and we look forward to next year also!

Steve Stronge
Customer Service Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Weed Man

Let us AMAZE you. Weed Man is a network of locally owned and operated lawn care professionals providing environmentally responsible lawn care programs that help create the thick, healthy, beautiful and weed free lawn you have always imagined. For over 40 years, Weed Man's promise has always been the same: ...
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