Trying to charge me for a service they did not do. Must have jump over the 7 foot fence after I cancelled the service. Will go to court if I have to have pictures and audio. destroyed my lawn.
- Approximate cost of services:
- $112.00
- Company Response
I have removed the final service bill for the fertilizer that you stated was not completed in your backyard. We take our service and our customer concerns very seriously and since I am not able to 100% verify if the fertilizer was completed in your back yard I have removed that bill. We had offered to have a senior advisor go out and verify weather or not this service was competed to both of our standards and if not we would of apologized and removed the bill, but unfortunately we were denied access to your property to confirm this. We acknowledge that one of our applications had caused some damage to a small area of bent grass on your property and had setup a repair to be done to fix this mistake and were advised to do it when you came back from vacation in August. At no time were we notified to cancel services and that is why your account was still active. I will send you a revised statement of your account showing a new balance, one without the last fertilizer on it. If there is anything else I can do please do not hesitate in calling my office.
Steve Stronge
Customer Service Manager