CRIMINAL!!!!!! This is the most dishonest, irresponsible and incompetent company which whom we have ever dealt. While our weed control was pathetic this summer after being charged for weeds to be eliminated from our property, we were told by Weed Man representatives that it was the time of year (July) when we could expect many weeds. We were billed anyway. Then we were told that the effective weed control products were on back order from Europe and that the products they were using were ineffective. We were billed anyway. Then Weed Man paid us three 'pretend' visits. They charged us for three varied weed and fertilizer applications at three different times but never actually showed up. Finally, they showed up at the end of October after several frosts to fertilize, just in time for the snow. Throughout the summer, we made several requests for a manager to come and inspect our lawn. No one ever arrived. When we called several times to speak to a manager, we were told all managers were in a meeting. Their products are useless, there is NO customer service and they have no regard for honesty. Shame on you, Weed Man.
- Approximate cost of services:
- $400.00
- Company Response
I was very concerned when I read this statement about the company I work for and the pride I take in doing my job as a Customer Service Manager. I was able to contact Paul regarding these concerns and we discussed the problems at great length. Although there were discrepancies in some of the information Paul had provided in his statement, which we agreed upon, there was a lack of service and customer service in which I apologized for and assume full responsiblilty. We have worked out a deal and we will be talking again in the near future. Thank you for your time.
Steve Stronge
Customer Service Manager