Stay AWAY from this Company!
HORRIBLE customer service! So rude and she was cutting me off after every few words I was saying with her LOUD voice. I have rarely experienced anything like this. Then she started threatening me that they’re going to use their collection agency if I don’t pay.
I used their service in 2015 and did not want to continue because I thought they were expensive. Yesterday (April 18/2016), they came and applied spring fertilizer and dropped off an invoice in my mailbox for $59. So they are forcing me to pay for a service that I didn’t ask for. I called them today and she told me that they are expecting me to pay the amount indicated on the invoice otherwise they will use their collection agency. I asked her to send me the paper work such as a contract or anything that shows that I am entitled to pay for this bill. She said everything is done verbally; there is no written contract. She said they called in October and I confirmed that I wanted to continue their service in 2016! Completely untrue! No one ever called me from this company in October or later. I can't believe this! Is this how this company making money?
I have no intention of paying something that I don’t owe. Now I’m reading the reviews on homestars and see how dissatisfied other clients are with this company, I am really angry.
- Approximate cost of services:
- $250.00
- Company Response
I am sorry to hear of your disappointed with our services. I can assure you that all of our sales are either verbal or signed contracts. All contracts made over the phone are also emailed or mailed out within 2 days detailing what was agreed upon. Please contact my office so we can look into your account together.
Steve Stronge
Customer Relationship Manager
Turf Operations Scarborough Inc. O/A Weed Man
416-269-8333