Front and Back lawn weed control service
Offered me service $250/year for front and back lawns, only serviced both lawns on first visit, they ignored the back lawn on subsequent visits. Called customer service who said we only had a contract for the front lawn!! Why would they have service the back lawn on the first visit then? "The system says you only have a contract for the font lawn" . Customer service must have a how to lye to customers training in place to justify bad services. Told me the price I have can't justify both lawns, meanwhile my paperwork said otherwise (had special offer as a "returning customer" since previous owner used their services). Their products are good when applied properly, but their service on site or over the phone is HORRIBLE.
- Approximate cost of services:
- $250.00
- Company Response
Please contact my office so I can investigate this concern and resolve this matter immediately. I am very surprised to hear of your concern this late in the season as we always price our customer for servicing their entire property and only adjust the pricing based on the customer needs or if there is no access to their backyard.
Steve Stronge
Customer Service Manager
416-269-8333