I would like to commend Amelia for spending about 15 minutes on the phone with me patiently explaining each and every service, and what the breakdown was of the fees involved. Her exemplary customer service should be noted! I cannot understand the invoice: it lists the services I presently receive, followed by it's 'amazing offer' which states that I get 25% off, and 2 additional services. But then since I already have 2 of the 3 additional services listed, I don't get any additional services! so how is that an amazing offer? Just say, if you prepay, you can get 25% off. then list any additional service that I don't already have, and what it would cost to have it. Why is the invoice unnecessarily complicated? still deciding if I should do another year...
- Approximate cost of services:
- $521.87
- Company Response
Thank you for your kind words and your feedback on our letters. I do apologize if the letter we sent you seemed overly complicated. I have taken note of your concern and will reevaluate how we design the letters for next fall.
Steve Stronge
Office Manager