“Unprofessional Business Management and CUSTOMER SERVICE”
This is My Review on WEED MAN Lawn Services Located at 11 Grand Marshall Dr. Scarborough, ON.
In the Summer of 2013 while I was away a representative from WEED MAN came to our door and managed to convince my wife how good they are and how fast they can get rid of the weeds in our lawn with 1-2 applications and give it a golf course look. Time passed by and we noticed no improvements in our lawn condition and in fact in some spot gone worst . I called WEED MAN and they said we should have more of this treatment and e more of that application for our lawn and trying to sell me some more services and record my voice on line to document my agreement for the cost of their services. I declined and send them pictures from my lawns condition and asked them they should fix the problem which they have already paid for after some more sales pitch they tried to make sale, I did not agree. Week later I received an invoice charging me for services I did not ordered. I call the office and ask them about the bill and she said someone will call me later, I received no call I send WEED MAN another Email asking them to stop sending anybody to my property and discontinue their services all together. To my surprise their invoices where kip coming for services I did not ordered. It is to my opinion WEED MAN has no concern’s for their customers and their satisfaction all they care about is how much they can do business without fulfilling their obligations. All in all I am not happy with WEED MAN business attitudes and customer services and for that I do not recommend WEED MAN to any of my friends, relatives’ or neighbours
WEED MAN has no customer review section in their website.
I contacted the WEED MAN office on February 12/2014 and asked the receptionist if they have a CUSTOMER REVIEW section on their web site? To my surprise her answer was negative and then I decided to write a review on my own and posted on the internet.
- Approximate cost of services:
- $70.00
- Company Response
It is disappointing to me also that you were unhappy with your first year services. It is very unfortunate that your lawn also experienced 2 different types of insect infestations from late June until mid-August. The lawn in both cases had experienced damage and thinning due to these insects allowing other plants like weeds to take over in those areas. We acknowledge there was a weed issues and we were determined to control most of them with reapplications at no charge. We also recommended that soil/seed was needed to help thicken the thinning areas to help choke out new weeds from coming up.
Any and all services that were ordered were either written or recorded agreements by the home owner. I am truly sorry that you feel we were not concerned about you or your satisfaction with our services as this could not be any further from the truth. We applied a free insect control in July, extra weed controls at no charge and manager visits to diagnose any problems with your lawn to help advise you, our customer on what the lawn needs to be healthier. We provided services for the entire season and did not receive our first payment until 4 months after its completion which ended up placing your account and services on hold delaying many applications from being completed. I have already offered to reduce your extremely overdue account and remove all interest charges to remedy both of our concerns, from your last complaint you filed a week ago. My offer still stands but if you would like to speak to me please call my office from 9am-5pm Monday to Friday.
Steve Stronge
Customer Service Manager
416-269-8333